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~isPartOf:"The journal of services marketing"
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Consumer behaviour
259
Konsumentenverhalten
259
Beziehungsmarketing
225
Relationship marketing
225
Service quality
210
Dienstleistungsqualität
209
Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungssektor
85
Service industry
85
Customer service
76
Kundenservice
75
Services
61
Dienstleistung
56
USA
52
United States
52
Dienstleistungsmarketing
50
Services marketing
50
Emotion
45
Customer integration
44
Kundenintegration
44
Beschwerdemanagement
43
Complaint management
43
Well-being
43
Satisfaction
37
Social Web
34
Social web
34
Einzelhandel
33
Retail trade
33
Brand management
31
Markenführung
31
Viral marketing
31
Virales Marketing
31
Arbeitszufriedenheit
29
Betriebliche Wertschöpfung
29
Job satisfaction
29
Value creation
29
Customer experience
27
Lieferantenmanagement
25
Supplier relationship management
25
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10
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664
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Mattila, Anna S.
24
Pitta, Dennis
20
O'Cass, Aron
18
Russell-Bennett, Rebekah
17
Sharma, Piyush
15
Baron, Steve
14
Harris, Lloyd C.
14
Gounaris, Spiros
12
Grace, Debra
12
Palmer, Adrian
12
Patterson, Paul G.
12
Martin, Charles L.
11
Clow, Kenneth E.
10
Koku, Paul Sergius
10
Rosenbaum, Mark
10
Fisk, Raymond P.
9
Johnson, Lester W.
9
McColl-Kennedy, Janet R.
9
Rosenbaum, Mark S.
9
Wirtz, Jochen
9
Beatty, Sharon E.
8
Kelley, Scott W.
8
Klaus, Philipp
8
Paswan, Audhesh K.
8
Powers, Thomas L.
8
Altinay, Levent
7
Brady, Michael K.
7
Braunsberger, Karin
7
Collier, Joel E.
7
Dimitriadis, Sergios
7
Grove, Stephen J.
7
Heinonen, Kristina
7
Mukherjee, Avinandan
7
Tsiotsou, Rodoula H.
7
Voorhees, Clay M.
7
Wakefield, Kirk L.
7
Walsh, Gianfranco
7
Barnes, Donald C.
6
Bowers, Michael R.
6
Dagger, Tracey S.
6
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The journal of services marketing
The economist
81,930
Wirtschaftswoche : Pflichtblatt der Wertpapierbörse in Frankfurt und Düsseldorf
53,107
Werben & verkaufen : W & V
39,064
Der Betrieb : Betriebswirtschaft, Steuerrecht, Wirtschaftsrecht, Arbeitsrecht
38,108
NBER working paper series
32,974
Betriebs-Berater : BB ; Recht, Wirtschaft, Steuern
30,142
MPRA Paper
30,123
Chemical week
29,970
NBER Working Paper
29,202
Oil & gas journal : international petroleum news and technology
27,814
Working paper / National Bureau of Economic Research, Inc.
27,737
Forbes : business and finance
26,725
IZA Discussion Papers
26,285
Business week / European edition : BW
25,526
Economic and political weekly : a Sameeksha Trust publ
24,812
Maschinenmarkt : MM ; das Industriemagazin
23,218
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
23,143
European journal of operational research : EJOR
22,123
Far Eastern economic review
22,063
NBER Working Papers
21,131
Le moniteur du commerce international : le MOCI
20,878
Deutsches Steuerrecht : DStR ; Wochenschrift & umfassende Datenbank für Steuerberater ; Steuerrecht, Wirtschaftsrecht, Betriebswirtschaft, Beruf ; Organ der Bundessteuerberaterkammer
19,782
Economics letters
19,581
Versicherungswirtschaft : insurance, business, report
19,569
Aviation week & space technology
18,910
The current digest of the post-Soviet press
18,601
Physica A: Statistical Mechanics and its Applications
18,446
Fortune
18,339
Chemical marketing reporter
17,906
The American economic review
17,699
Discussion paper series / IZA
17,297
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
16,720
European chemical news : ECN
16,538
New business : das Magazin für Kommunikation und Medien
16,378
Applied economics
15,998
Working paper / National Bureau of Economic Research, Inc
15,185
Jahrbücher für Nationalökonomie und Statistik
15,073
Marchés tropicaux et méditerranéens : stratégies & investissements en Afrique
14,769
L' usine nouvelle : hebdomadaire de l'industrie
14,708
SpringerLink / Bücher
14,681
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OLC EcoSci
1,076
ECONIS (ZBW)
670
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1
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
2
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
3
Commentary: "Back to the future" or "trapped in the future"? : the future of services practice and research
Hollmann, Thomas
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 249-251
Persistent link: https://www.econbiz.de/10014515601
Saved in:
4
Critical examination of academic marketing and service research's philosophical foundation
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 56-70
Persistent link: https://www.econbiz.de/10014473584
Saved in:
5
Encouraging prolonged consumption through habit-boosting efforts : conceptualization and research agenda
Taylor, Jennifer Fries
;
Beatty, Sharon E.
;
Roberto, …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 28-42
Persistent link: https://www.econbiz.de/10014473581
Saved in:
6
Guest editorial: critiques and conflicts in service research: suggestions for redefining the marketing of goods and services as a business discipline
Cronin, Joe
;
Nagel, Duane M.
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10014473575
Saved in:
7
How customer incivility affects organization citizenship behavior : roles of depersonalization, resilience, and caring climate
Lee, Kangcheol
;
Gong, Taeshik
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014515614
Saved in:
8
Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 344-368
Persistent link: https://www.econbiz.de/10014516048
Saved in:
9
Managing customer-to-customer interactions : revisiting older models for a fresh perspective
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 71-86
Persistent link: https://www.econbiz.de/10014473586
Saved in:
10
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
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