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~isPartOf:"The service industries journal"
~subject:"Dienstleistungsqualität"
~subject:"Innovation"
~subject:"Vergleich"
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Dienstleistungsqualität
Innovation
Vergleich
Taiwan
102
Service quality
25
Beziehungsmarketing
17
Relationship marketing
17
Customer satisfaction
15
Hotel industry
15
Hotellerie
15
Kundenzufriedenheit
15
Bank
12
Data envelopment analysis
12
Data-Envelopment-Analyse
12
Consumer behaviour
10
Konsumentenverhalten
10
Performance measurement
10
Performance-Messung
10
Financial services
8
Finanzdienstleistung
8
Profitability
8
Rentabilität
8
AHP approach
6
AHP-Verfahren
6
E-commerce
6
Electronic Commerce
6
Firm performance
6
Fuzzy sets
6
Fuzzy-Set-Theorie
6
Reisevermittler
6
Travel agency
6
Unternehmenserfolg
6
Balanced Scorecard
5
Balanced scorecard
5
Salespeople
5
Tourism industry
5
Tourismuswirtschaft
5
Verkaufspersonal
5
Beschwerdemanagement
4
Competitive advantage
4
Complaint management
4
Customer value
4
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27
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Chang, Hong-Sheng
2
Chang, Hung-fan
1
Chao, Pei
1
Chen, Ching-fu
1
Chen, Shun-hsing
1
Chen, Wen-yu
1
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Hsiao, Han-Liang
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Kuo, Chun-min
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Lee, Chuan
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Liao, Shuling
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Lien, Che-Hui
1
Lin, Chin-tsai
1
Lin, Hsin-hui
1
Lin, Wen-bao
1
Liu, Chang-yung
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Liu, Tsung-chi
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Luo, Chih-ming Arthur
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Pai, Fan-yun
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Pan, Wei-hwa
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Tu, Chiayu
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Wang, Stephen W.
1
Wang, Wen-Hung
1
Wong, Jehn-yih
1
Wu, Cedric Hsi-jui
1
Wu, Hsiu-lan
1
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The service industries journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
36
Technological forecasting & social change : an international journal
21
Journal of air transport management
20
International journal of hospitality management
15
International journal of technology management : IJTM
9
Tourism management : research, policies, practice
9
Journal of business ethics : JOBE
8
Journal of hospitality marketing & management
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Managing service quality : MSQ ; an international journal
7
International journal of services technology and management
6
Review of Pacific Basin financial markets and policies
6
Service business
6
Technovation : the international journal of technological innovation, entrepreneurship and technology management
6
Asia Pacific journal of marketing and logistics
5
Global journal of business research : GJBR
5
Innovation: organization & management : IOM
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Management decision : MD
5
SpringerLink / Bücher
5
Technology analysis & strategic management
5
The international journal of human resource management
5
The journal of business & industrial marketing
5
Journal of global information management : an official publication of the Information Resources Management Association
4
Journal of retailing and consumer services
4
Management research review
4
Maritime policy and management : MPM
4
Research policy : policy, management and economic studies of science, technology and innovation
4
The TQM journal : the international review of organizational improvement
4
The journal of services marketing
4
Total quality management & business excellence
4
Asian economic journal : journal of the East Asian Economic Association
3
Chinese management studies : CMS
3
Cogent business & management
3
International business and economics research journal
3
International journal of electronic customer relationship management : IJECRM
3
International journal of information systems and change management : IJISCM
3
International journal of productivity and quality management : IJPQM
3
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ECONIS (ZBW)
27
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27
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1
Self-service technology adoption by air passengers : a case study of fast air travel services in Taiwan
Lien, Che-Hui
;
Hsu, Maxwell K.
;
Shang, Jing-Zhi
;
Wang, …
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 671-695
Persistent link: https://www.econbiz.de/10012586856
Saved in:
2
Service, investment, and risk management performance in commerical banks
Yang, Chih-ching
- In:
The service industries journal
32
(
2012
)
12
,
pp. 2005-2025
Persistent link: https://www.econbiz.de/10009582142
Saved in:
3
"Balanced scorecard" as an operation-level strategic planning tool for service innovation
Luo, Chih-ming Arthur
;
Chang, Hung-fan
;
Su, Chi-hung
- In:
The service industries journal
32
(
2012
)
12
,
pp. 1937-1956
Persistent link: https://www.econbiz.de/10009582155
Saved in:
4
The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
Saved in:
5
Service capabilities and customer relationship management : an investigation of the banks in Taiwan
Yang, Yi-feng
- In:
The service industries journal
32
(
2012
)
6
,
pp. 937-960
Persistent link: https://www.econbiz.de/10009538661
Saved in:
6
Identifying key factors affecting consumers' choice of wealth management services : an AHP approach
Yu, Vincent F.
;
Ting, Hsiu-I
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 929-939
Persistent link: https://www.econbiz.de/10009127863
Saved in:
7
A re-examination of the antecedents and impact of customer participation in service
Wu, Cedric Hsi-jui
- In:
The service industries journal
31
(
2011
)
5/6
,
pp. 863-876
Persistent link: https://www.econbiz.de/10009127886
Saved in:
8
Service recovery expectation model : from the perspectives of consumers
Lin, Wen-bao
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 873-889
Persistent link: https://www.econbiz.de/10003993297
Saved in:
9
How does a new institution spread? : travel agencies' adoption of the service quality assurance programme
Pao, Huei-wen
;
Wu, Hsueh-liang
;
Pan, Wei-hwa
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1047-1061
Persistent link: https://www.econbiz.de/10003996054
Saved in:
10
Relationships between process quality, outcome quality, satisfaction, and behavioural intentions for online travel agencies : evidence from Taiwan
Chen, Ching-fu
;
Kao, Ya-ling
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 2081-2092
Persistent link: https://www.econbiz.de/10008759953
Saved in:
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