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~language:"eng"
~person:"Keiningham, Timothy"
~person:"Loureiro, Sandra Maria Correia"
~subject:"Customer satisfaction"
~subject:"Fluggesellschaft"
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Customer satisfaction
Fluggesellschaft
Beziehungsmarketing
46
Relationship marketing
46
Consumer behaviour
34
Konsumentenverhalten
34
Brand management
23
Markenführung
23
Kundenzufriedenheit
22
Brand image
16
Markenimage
16
Social Web
11
Social web
11
Brand
10
Dienstleistungsqualität
10
Markenartikel
10
Service quality
10
Customer engagement
7
Internet marketing
7
Online-Marketing
7
Satisfaction
7
Customer integration
5
Kundenintegration
5
Customer value
4
Kundenwert
4
Viral marketing
4
Virales Marketing
4
Airline
3
Australia
3
Australien
3
Brand loyalty
3
Confidence
3
Customer experience
3
Customer loyalty
3
Customer retention
3
Emotion
3
Kundenbindung
3
Loyalty
3
Markentreue
3
Share of wallet
3
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Undetermined
15
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22
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21
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21
Aufsatz im Buch
1
Book section
1
Language
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English
Author
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Keiningham, Timothy
Loureiro, Sandra Maria Correia
Han, Heesup
34
Mattila, Anna S.
20
Prentice, Catherine
19
Svensson, Göran
19
Gil Saura, Irene
15
Aksoy, Lerzan
14
Mittal, Vikas
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Kim, Wansoo
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Balaji, M. S.
11
Quach, Sara
11
Bang, Nguyen
10
Barnes, Donald C.
10
McColl-Kennedy, Janet R.
10
So, Kevin Kam Fung
10
Van Vaerenbergh, Yves
10
Wieseke, Jan
10
Blut, Markus
9
Casidy, Riza
9
Chahal, Hardeep
9
Grégoire, Yany
9
Homburg, Christian
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
Park, Jungkun
9
Roberts-Lombard, Mornay
9
Tanford, Sarah
9
Verhoef, Peter C.
9
Ahn, Jiseon
8
Bolton, Ruth N.
8
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Published in...
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Journal of retailing and consumer services
3
Journal of service management
3
International journal of hospitality management
2
Handbook of research on customer equity in marketing
1
International journal of business performance management
1
International journal of wine business research : IJWBR
1
Journal of creating value
1
Journal of hospitality marketing & management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing
1
Journal of marketing research : JMR
1
Journal of service research
1
Journal of service research : JSR
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
The journal of services marketing
1
World review of entrepreneurship, management and sustainable development
1
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ECONIS (ZBW)
22
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1
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
2
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
3
Understanding segment-specific key drivers to guide strategy : the impact of value on key drivers of relative satisfaction
Perkins-Munn, Tiffany
;
Evans, Heather
;
Buoye, Alexander
; …
- In:
Journal of creating value
8
(
2022
)
2
,
pp. 284-305
Persistent link: https://www.econbiz.de/10014581509
Saved in:
4
Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Saved in:
5
The practitioners' path to customer loyalty : memorable experiences or frictionless experiences?
Williams, Luke
;
Buoye, Alexander
;
Keiningham, Timothy
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305912
Saved in:
6
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
Saved in:
7
Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness
Itani, Omar S.
;
El-Kassar, Abdul-Nasser
;
Loureiro, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 78-90
Persistent link: https://www.econbiz.de/10012058611
Saved in:
8
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
9
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
Saved in:
10
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
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