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~person:"Ahlert, Dieter"
~person:"Bilgihan, Anil"
~person:"Pepels, Werner"
~subject:"Germany"
~subject:"Kundenzufriedenheit"
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Search: "Customer relationship management"
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Subject
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Germany
Kundenzufriedenheit
Beziehungsmarketing
47
Relationship marketing
47
Theorie
19
Theory
19
Customer satisfaction
18
Lieferantenmanagement
15
Supplier relationship management
15
Consumer behaviour
14
Deutschland
14
Konsumentenverhalten
14
Brand management
9
Kundenmanagement
9
Markenführung
9
Dienstleistungsqualität
7
Marketingmanagement
7
Service quality
7
Consumer goods marketing
6
Handelsmarketing
6
Konsumgütermarketing
6
Marketing management
6
Qualitätsmanagement
6
Retail marketing
6
Brand image
5
Business network
5
Category Management
5
Category management
5
Confidence
5
Customer relationship management
5
Internet marketing
5
Markenimage
5
Online-Marketing
5
Unternehmensnetzwerk
5
Vertrauen
5
Change Management
4
Dienstleistungsangebot
4
Konsumgüterhandel
4
Social Web
4
Social web
4
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Undetermined
11
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Article
20
Book / Working Paper
10
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13
Aufsatz in Zeitschrift
13
Aufsatz im Buch
7
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7
Collection of articles of several authors
7
Sammelwerk
7
Aufsatzsammlung
6
Handbook
5
Handbuch
5
Case study
2
Fallstudie
2
Accompanied by computer file
1
Elektronischer Datenträger als Beilage
1
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1
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1
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1
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1
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Language
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German
18
English
13
Author
All
Ahlert, Dieter
Bilgihan, Anil
Pepels, Werner
Homburg, Christian
51
Bruhn, Manfred
42
Huber, Frank
35
Han, Heesup
33
Bauer, Hans H.
26
Mattila, Anna S.
20
Prentice, Catherine
19
Svensson, Göran
19
Wiedmann, Klaus-Peter
18
Herrmann, Andreas
17
Stauss, Bernd
16
Stock-Homburg, Ruth
16
Gil Saura, Irene
15
Gustafsson, Anders
15
Piller, Frank T.
15
Töpfer, Armin
15
Aksoy, Lerzan
14
Evanschitzky, Heiner
14
Foscht, Thomas
14
Günter, Bernd
14
Mittal, Vikas
14
Swoboda, Bernhard
14
Walsh, Gianfranco
14
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Hammerschmidt, Maik
12
Hinterhuber, Hans H.
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Wieseke, Jan
12
Balaji, M. S.
11
Bayón, Tomás
11
Benkenstein, Martin
11
Fürst, Andreas
11
Keiningham, Timothy
11
Krafft, Manfred
11
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Institution
All
Internationales Centrum für Franchising und Cooperation (F & C) <Münster (Westf)>
1
Published in...
All
Journal of retailing and consumer services
3
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
2
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
2
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Springer eBook Collection / Business and Economics
2
Electronic retailing
1
Heidelberger Fachbücher für Praxis und Studium
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Interaktionen im Dienstleistungsbereich
1
International journal of consumer studies
1
International journal of quality and service sciences
1
Roland Berger-Reihe: Strategisches Management für Konsumgüterindustrie und -handel
1
Roland-Berger-Reihe: Strategisches Management für Konsumgüterindustrie und -handel
1
Studie / Internationales Centrum für Franchising und Cooperation
1
The international review of retail, distribution and consumer research
1
The journal of product & brand management
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
Vertikales Marketing und Markenführung im Zeichen von Category-Management
1
Wissenschaft & Praxis
1
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Source
All
ECONIS (ZBW)
30
Showing
1
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10
of
30
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date (newest first)
date (oldest first)
1
Exploring the impact of personality traits on perceived relationship investment, relationship quality, and loyalty in the retail industry
Menidjel, Choukri
;
Bilgihan, Anil
;
Benhabib, Abderrezzak
- In:
The international review of retail, distribution and …
31
(
2021
)
1
,
pp. 106-129
Persistent link: https://www.econbiz.de/10012425335
Saved in:
2
The determinants of retail customers' purchase intent
Menidjel, Choukri
;
Bilgihan, Anil
- In:
International journal of consumer studies
46
(
2022
)
6
,
pp. 2503-2520
Persistent link: https://www.econbiz.de/10013412526
Saved in:
3
Customer engagement research in hospitality and tourism : a systematic review
Chen, Shuping
;
Han, Xiaoyun
;
Bilgihan, Anil
;
Okumus, Fevzi
- In:
Journal of hospitality marketing & management
30
(
2021
)
7
,
pp. 871-904
Persistent link: https://www.econbiz.de/10012649557
Saved in:
4
What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain
Chuah, Stephanie Hui-wen
;
Marimuthu, Malliga
; …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 124-136
Persistent link: https://www.econbiz.de/10011697928
Saved in:
5
Examining the moderating role of personality traits in the relationship between brand trust and brand loyalty
Menidjel, Choukri
;
Benhabib, Abderrezzak
;
Bilgihan, Anil
- In:
The journal of product & brand management
26
(
2017
)
6
,
pp. 631-649
Persistent link: https://www.econbiz.de/10011801141
Saved in:
6
The effects of distributive, procedural, and interactional justice on customer retention : an empirical investigation in the mobile telecom industry in Tunisia
Ammari, Nedra Bahri
;
Bilgihan, Anil
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 89-100
Persistent link: https://www.econbiz.de/10011729726
Saved in:
7
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
8
Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews
Berezina, Katerina
;
Bilgihan, Anil
;
Cobanoglu, Cihan
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011453950
Saved in:
9
Towards a unified customer experience in online shopping environments : antecedents and outcomes
Bilgihan, Anil
;
Kandampully, Jay
;
Zhang, Tingting Christina
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 102-119
Persistent link: https://www.econbiz.de/10011558938
Saved in:
10
Applying flow theory to booking experiences : an integrated model in an online service context
Bilgihan, Anil
;
Nusair, Khaldoon
;
Okumus, Fevzi
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
6
,
pp. 668-678
Persistent link: https://www.econbiz.de/10011376411
Saved in:
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