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~person:"Aksoy, Lerzan"
~person:"Gil Saura, Irene"
~person:"Loureiro, Sandra Maria Correia"
~subject:"Customer satisfaction"
~type_genre:"Aufsatz in Zeitschrift"
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Search: "Customer relationship management"
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Customer satisfaction
Beziehungsmarketing
78
Relationship marketing
78
Consumer behaviour
47
Konsumentenverhalten
47
Kundenzufriedenheit
36
Brand management
30
Markenführung
30
Brand image
27
Markenimage
27
Dienstleistungsqualität
21
Service quality
21
Einzelhandel
16
Retail trade
16
Brand
11
Markenartikel
11
Social Web
11
Social web
11
Satisfaction
10
Customer value
9
Kundenwert
9
Customer engagement
8
Customer integration
8
Kundenintegration
8
Brand loyalty
7
Internet marketing
7
Lieferantenmanagement
7
Online-Marketing
7
Supplier relationship management
7
Viral marketing
7
Virales Marketing
7
Betriebliche Wertschöpfung
6
Hotel industry
6
Hotellerie
6
Loyalty
6
Spain
6
Spanien
6
Value creation
6
Confidence
5
Innovation
5
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1
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36
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Aufsatz in Zeitschrift
Article in journal
36
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English
36
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Aksoy, Lerzan
Gil Saura, Irene
Loureiro, Sandra Maria Correia
Han, Heesup
33
Mattila, Anna S.
19
Prentice, Catherine
19
Svensson, Göran
19
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Balaji, M. S.
11
Quach, Sara
11
Bang, Nguyen
10
Barnes, Donald C.
10
Evanschitzky, Heiner
10
Keiningham, Timothy
10
So, Kevin Kam Fung
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
McColl-Kennedy, Janet R.
9
Park, Jungkun
9
Roberts-Lombard, Mornay
9
Tanford, Sarah
9
Van Vaerenbergh, Yves
9
Ahn, Jiseon
8
Blut, Markus
8
Gong, Taeshik
8
Larivière, Bart
8
Lee, Choong-Ki
8
Prybutok, Victor R.
8
Pérez, Andrea
8
Sreejesh, S.
8
Thaichon, Paramaporn
8
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Journal of retailing and consumer services
4
Journal of service management
4
International journal of hospitality management
3
The journal of services marketing
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
The international review of retail, distribution and consumer research
2
European retail research
1
International journal of business performance management
1
International journal of wine business research : IJWBR
1
Journal of creating value
1
Journal of hospitality marketing & management
1
Journal of industrial and business economics
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing research : JMR
1
Journal of service research : JSR
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
Journal of vacation marketing : an international journal
1
Management decision : MD
1
Service business
1
The journal of brand management : an international journal
1
The journal of product & brand management
1
Tourism review : the official journal of the AIEST
1
World review of entrepreneurship, management and sustainable development
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ECONIS (ZBW)
36
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1
How to generate economic satisfaction in B2B contexts? : the role of value co-creation and relationship quality
Berenguer Contrí, Gloria
;
Gil Saura, Irene
; …
- In:
Journal of industrial and business economics
51
(
2024
)
1
,
pp. 189-209
Persistent link: https://www.econbiz.de/10014512487
Saved in:
2
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
3
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
4
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
5
Understanding segment-specific key drivers to guide strategy : the impact of value on key drivers of relative satisfaction
Perkins-Munn, Tiffany
;
Evans, Heather
;
Buoye, Alexander
; …
- In:
Journal of creating value
8
(
2022
)
2
,
pp. 284-305
Persistent link: https://www.econbiz.de/10014581509
Saved in:
6
The practitioners' path to customer loyalty : memorable experiences or frictionless experiences?
Williams, Luke
;
Buoye, Alexander
;
Keiningham, Timothy
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305912
Saved in:
7
Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness
Itani, Omar S.
;
El-Kassar, Abdul-Nasser
;
Loureiro, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 78-90
Persistent link: https://www.econbiz.de/10012058611
Saved in:
8
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
9
Influence of environmental practices on brand equity, satisfaction and word of mouth
Moise, Mihaela Simona
;
Gil Saura, Irene
;
Šerić, Maja
; …
- In:
The journal of brand management : an international journal
26
(
2019
)
6
,
pp. 646-657
Persistent link: https://www.econbiz.de/10012120864
Saved in:
10
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
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