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~person:"Al-Hawari, Mohd Ahmad"
~person:"Jham, Vimi"
~person:"Rod, Michel"
~type_genre:"Article in journal"
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Search: subject_exact:"Retailgeschäft von Banken"
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Personal banking
11
Privatkundengeschäft
11
Customer satisfaction
7
Kundenzufriedenheit
7
Dienstleistungsqualität
5
Service quality
5
Beziehungsmarketing
4
Relationship marketing
4
United Arab Emirates
4
Vereinigte Arabische Emirate
4
Bank
3
Consumer behaviour
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Bankgeschäft
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Arbeitskräfte
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Bank marketing
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Bevölkerungsstruktur
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Brand image
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Burnout
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Call centre
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Collectivist
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Article
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Article in journal
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11
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English
11
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Al-Hawari, Mohd Ahmad
Jham, Vimi
Rod, Michel
Narteh, Bedman
7
Consoli, Davide
5
Durkin, Mark
5
Ashill, Nicholas J.
4
Blankson, Charles
4
Burgstaller, Johann
4
De Chernatony, Leslie
4
Dimitriadis, Sergios
4
Gera, Rajat
4
Kleimeier, Stefanie
4
Knüfermann, Markus
4
Sander, Harald
4
Wallace, Elaine
4
Waschiczek, Walter
4
Buil, Isabel
3
Bühler, Wilhelm
3
Chang, Chuen-ping
3
Cocca, Teodoro D.
3
Devesh, Sonal
3
Gibbs, Tanya
3
Gupta, Priyanshi
3
Jaiswal, Deepak
3
Kant, Rishi
3
Lin, Jyh-horng
3
Lymperopoulos, Constantine
3
Mullineux, Andrew W.
3
Oehler, Andreas
3
Omar, Ogenyi Ejye
3
Paul, Stephan
3
Persson, Andreas
3
Roy, Sanjit Kumar
3
Rudolf, Markus
3
Sehgal, Sanjay
3
Soureli, Magdalini
3
Stein, Stefan
3
Worthington, Steve
3
Wübker, Georg
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Journal of retailing and consumer services
2
Managing service quality : MSQ ; an international journal
2
Asia Pacific journal of marketing and logistics
1
International journal of electronic customer relationship management : IJECRM
1
International journal of financial services management : IJFSM
1
International journal of strategic change management : IJSCM
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Singapore management review : Asia Pacific journal of management theory and practice
1
The international journal of bank marketing : IJBM
1
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ECONIS (ZBW)
11
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1
Empirical investigation of antecedents of perceived recovery service quality : evidence from retail banking in United Arab Emirates
Jham, Vimi
- In:
International journal of financial services management …
9
(
2019
)
4
,
pp. 369-385
Persistent link: https://www.econbiz.de/10012147267
Saved in:
2
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
3
Coping with stress : a study of retail banking service workers in Russia
Ashill, Nicholas J.
;
Rod, Michel
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 58-69
Persistent link: https://www.econbiz.de/10010503932
Saved in:
4
How the personality of retail bank customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
1
,
pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
Saved in:
5
Emotional stability and switching barriers in the retail banking context
Al-Hawari, Mohd Ahmad
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 469-486
Persistent link: https://www.econbiz.de/10010422312
Saved in:
6
The impact of call centre stressors on inbound and outbound call-centre agent burnout
Rod, Michel
;
Ashill, Nicholas J.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 245-264
Persistent link: https://www.econbiz.de/10009759412
Saved in:
7
Change management in retail banking in the UAE : an assessment of some key antecedents of customer satisfaction and demographics
Jham, Vimi
- In:
International journal of strategic change management : IJSCM
4
(
2012
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10009756682
Saved in:
8
Automated service quality as a predictor of customers' commitment : a practical study within the UAE retail banking context
Al-Hawari, Mohd Ahmad
- In:
Asia Pacific journal of marketing and logistics
23
(
2011
)
3
,
pp. 346-366
Persistent link: https://www.econbiz.de/10009269525
Saved in:
9
Do online services contribute to establishing brand equity within the retail banking context?
Al-Hawari, Mohd Ahmad
- In:
Journal of relationship marketing : innovations & …
10
(
2011
)
3
,
pp. 145-166
Persistent link: https://www.econbiz.de/10009356128
Saved in:
10
An empirical investigation of customer satisfaction with multi channel banking
Jham, Vimi
- In:
International journal of electronic customer …
3
(
2009
)
2
,
pp. 121-131
Persistent link: https://www.econbiz.de/10003850219
Saved in:
1
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