//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Albers, Sönke"
~person:"Belz, Christian"
~person:"Gil Saura, Irene"
~person:"Loureiro, Sandra Maria Correia"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Customer relationship management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
43
Konsumentenverhalten
43
Brand management
37
Markenführung
37
Brand image
32
Markenimage
32
Customer satisfaction
27
Kundenzufriedenheit
27
Dienstleistungsqualität
18
Service quality
18
Kundenwert
17
Einzelhandel
16
Retail trade
16
Customer value
15
Kundenmanagement
13
Social Web
13
Social web
13
Deutschland
12
Germany
12
Brand
11
Innovation
11
Markenartikel
11
Theorie
11
Theory
11
Customer integration
9
Direktmarketing
9
Kundenintegration
9
Lieferantenmanagement
9
Marketing management
9
Marketingmanagement
9
Online-Marketing
9
Supplier relationship management
9
Direct marketing
8
Internet marketing
8
Brand loyalty
7
Customer engagement
7
Hotel industry
7
Hotellerie
7
more ...
less ...
Online availability
All
Undetermined
42
Free
6
Type of publication
All
Article
85
Book / Working Paper
28
Type of publication (narrower categories)
All
Article in journal
70
Aufsatz in Zeitschrift
70
Aufsatz im Buch
16
Book section
16
Collection of articles of several authors
7
Sammelwerk
7
Aufsatzsammlung
4
Handbook
4
Handbuch
4
Hochschulschrift
4
Case study
3
Fallstudie
3
Lehrbuch
3
Textbook
3
Thesis
3
Bibliografie enthalten
2
Bibliography included
2
Elektronischer Datenträger
1
Graue Literatur
1
Non-commercial literature
1
more ...
less ...
Language
All
English
70
German
42
Undetermined
1
Author
All
Albers, Sönke
Belz, Christian
Gil Saura, Irene
Loureiro, Sandra Maria Correia
Bruhn, Manfred
126
Homburg, Christian
114
Kumar, V.
82
Verhoef, Peter C.
57
Huber, Frank
56
Han, Heesup
53
Bauer, Hans H.
52
Hollebeek, Linda D.
50
Smith, Alan D.
50
Stauss, Bernd
50
Herrmann, Andreas
49
Piller, Frank T.
47
Krafft, Manfred
45
Palmatier, Robert W.
41
Hippner, Hajo
39
Mattila, Anna S.
37
Wilde, Klaus D.
35
Stock-Homburg, Ruth
34
Wiedmann, Klaus-Peter
34
Eggert, Andreas
33
Georgi, Dominik
33
Van den Poel, Dirk
33
Helmke, Stefan
32
Reichwald, Ralf
32
Töpfer, Armin
32
Grönroos, Christian
31
Hadwich, Karsten
31
Mittal, Vikas
31
Neslin, Scott A.
31
Thaichon, Park
31
Prentice, Catherine
30
Schüller, Anne M.
30
Svensson, Göran
30
Reinartz, Werner J.
29
Sheth, Jagdish N.
29
Evanschitzky, Heiner
28
Günter, Bernd
28
more ...
less ...
Institution
All
Forschungsinstitut für Absatz und Handel <Sankt Gallen>
1
Universität <Sankt Gallen>
1
Published in...
All
Journal of promotion management : innovations in planning and applied research
7
Journal of retailing and consumer services
5
The journal of brand management : an international journal
5
Innovationen im Kundendialog : reales Kundenverhalten und reales Marketing
4
International journal of hospitality management
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Journal of hospitality marketing & management
3
SpringerLink / Bücher
3
Harvard-Business-Manager : das Wissen der Besten
2
International journal of retail and distribution management
2
Journal of service management
2
Journal of vacation marketing : an international journal
2
Management decision : MD
2
Springer eBook Collection / Business and Economics
2
The international review of retail, distribution and consumer research
2
The journal of product & brand management
2
The journal of services marketing
2
The service industries journal
2
Betriebswirtschaftliche Aspekte lose gekoppelter Systeme und Electronic Business
1
Betriebswirtschaftslehre für Technologie und Innovation
1
Betriebswirtschaftslehre und betriebliche Praxis : Festschrift für Horst Seelbach zum 65. Geburtstag
1
Big data and innovation in tourism, travel, and hospitality : managerial approaches, techniques, and applications
1
Cogent business & management
1
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
1
DUV / Wirtschaftswissenschaft
1
Dialogmarketing 'revisited'
1
Digitale Fachbibliothek
1
E-business : state of the art of ICT based challenges and solutions
1
Enterprise-Integration : auf dem Weg zum kollaborativen Unternehmen
1
European retail research
1
Fachkompetenz
1
Führung von Vertriebsorganisationen : Strategie - Koordination - Umsetzung
1
GfK marketing intelligence review : Marketingforschung für die Praxis
1
Innovation Driven Marketing : vom Trend zur innovativen Marketinglösung
1
Innovatives Marketing : Entscheidungsfelder - Management - Instrumente ; Hermann Diller zum 60. Geburtstag
1
International journal of business and globalisation : IJBG
1
International journal of business performance management
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of retail & distribution management
1
International journal of wine business research : IJWBR
1
more ...
less ...
Source
All
ECONIS (ZBW)
107
USB Cologne (EcoSocSci)
6
Showing
1
-
10
of
113
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
How to generate economic satisfaction in B2B contexts? : the role of value co-creation and relationship quality
Berenguer Contrí, Gloria
;
Gil Saura, Irene
; …
- In:
Journal of industrial and business economics
51
(
2024
)
1
,
pp. 189-209
Persistent link: https://www.econbiz.de/10014512487
Saved in:
2
Engaging with intelligent voice assistants for wellbeing and brand attachment
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
; …
- In:
The journal of brand management : an international journal
30
(
2023
)
5
,
pp. 449-460
Persistent link: https://www.econbiz.de/10014372615
Saved in:
3
Exploring tourists' virtual reality-based brand engagement : a uses-and-gratifications perspective
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Loureiro, …
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
3
,
pp. 606-624
Persistent link: https://www.econbiz.de/10014582360
Saved in:
4
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
5
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
6
I am feeling so good! : motivations for interacting in online brand communities
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
- In:
Journal of research in interactive marketing : …
17
(
2023
)
1
,
pp. 61-77
Persistent link: https://www.econbiz.de/10013536280
Saved in:
7
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
8
Engaging with omnichannel brands : the role of consumer empowerment
Itani, Omar S.
;
Loureiro, Sandra Maria Correia
; …
- In:
International journal of retail and distribution management
51
(
2023
)
2
,
pp. 238-261
Persistent link: https://www.econbiz.de/10013552701
Saved in:
9
Service brand coolness in the construction of brand loyalty : a self-presentation theory approach
Jiménez-Barreto, Jano
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013169578
Saved in:
10
Does sustainability drive to create store equity? : a proposal through image, quality and loyalty
Sánchez-González, Irene
;
Gil Saura, Irene
; …
- In:
International journal of retail and distribution management
50
(
2022
)
6
,
pp. 708-727
Persistent link: https://www.econbiz.de/10013398102
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->