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~person:"Barnes, Donald C."
~person:"Prentice, Catherine"
~subject:"Kundenzufriedenheit"
~subject:"Tourism employees"
~type_genre:"Article in journal"
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Search: subject:"Zufriedenheit"
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Kundenzufriedenheit
Tourism employees
Customer satisfaction
41
Beziehungsmarketing
31
Relationship marketing
31
Dienstleistungsqualität
29
Service quality
29
Consumer behaviour
28
Konsumentenverhalten
28
Gambling
13
Glücksspiel
13
Emotion
9
Customer delight
8
Customer service
8
Kundenservice
8
Arbeitszufriedenheit
6
Customer loyalty
6
Job satisfaction
6
Southeast Asia
6
Südostasien
6
Arbeitskräfte
5
Brand management
5
Customer engagement
5
Customer retention
5
Employee retention
5
Kundenbindung
5
Leistungsmotivation
5
Markenführung
5
Mitarbeiterbindung
5
Salespeople
5
Verkaufspersonal
5
Work motivation
5
Workforce
5
Arbeitsverhalten
4
Brand image
4
Casinos
4
Dienstleistungssektor
4
Intelligence
4
Intelligenz
4
Macau
4
Markenimage
4
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Undetermined
24
Type of publication
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Article
42
Type of publication (narrower categories)
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Article in journal
Aufsatz in Zeitschrift
42
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English
42
Author
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Barnes, Donald C.
Prentice, Catherine
Han, Heesup
71
Karatepe, Osman M.
38
Mattila, Anna S.
36
Svensson, Göran
33
Wong, IpKin Anthony
27
Gil Saura, Irene
24
Hyun, Sunghyup Sean
24
Prybutok, Victor R.
24
Söderlund, Magnus
22
Jang, Soocheong
21
Prayag, Girish
21
Bilgihan, Anil
20
Shahin, Arash
20
Aksoy, Lerzan
19
Lee, Choong-Ki
19
Sharma, Piyush
19
Keiningham, Timothy
18
Evanschitzky, Heiner
17
Gustafsson, Anders
17
Loureiro, Sandra Maria Correia
17
Su, LuJun
17
Balaji, M. S.
16
Hsu, Maxwell K.
16
Kim, Wansoo
16
Park, Jungkun
16
Sparks, Beverley
16
Yi, Youjae
16
Kim, Woo Gon
15
Law, Chun Hung Roberts
15
McColl-Kennedy, Janet R.
15
Ryu, Kisang
15
Amin, Muslim
14
Assaker, Guy
14
Collier, Joel E.
14
Grégoire, Yany
14
Guchait, Priyanko
14
Gursoy, Dogan
14
Ringle, Christian M.
14
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Published in...
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Journal of retailing and consumer services
9
Journal of business research : JBR
7
International journal of hospitality management
4
Journal of hospitality marketing & management
3
The journal of services marketing
3
International journal of contemporary hospitality management
2
Journal of marketing theory and practice
2
Journal of service theory and practice : JSTP
2
The journal of personal selling & sales management : JPSSM
2
European journal of marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing theory and practice : JMTP
1
Journal of service research : JSR
1
Journal of strategic marketing
1
Journal of vacation marketing
1
Psychology & marketing
1
Services marketing quarterly
1
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ECONIS (ZBW)
42
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1
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
2
You can't touch this : driving purchase justification for hedonic online purchases
Krallman, Alexandra
;
Barnes, Donald C.
;
Lastner, Matthew M.
- In:
Journal of business research : JBR
155
(
2023
)
2
,
pp. 1-11
Persistent link: https://www.econbiz.de/10013492781
Saved in:
3
It's not whether you win or lose, it's how you play : customer delight in unpredictable experiential encounters
Barnes, Donald C.
;
Pelletier, Mark J.
;
Collier, Joel E.
; …
- In:
European journal of marketing
56
(
2022
)
8
,
pp. 2216-2249
Persistent link: https://www.econbiz.de/10013457336
Saved in:
4
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
5
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
6
Linking transaction-specific satisfaction and customer loyalty : the case of casino resorts
Ji, Chunli
;
Prentice, Catherine
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431580
Saved in:
7
After-service gifts : evaluating how presence, context and value impact customer satisfaction and customer delight
Barnes, Donald C.
;
Krämer, Tobias
;
Gouthier, Matthias
; …
- In:
Journal of marketing theory and practice : JMTP
29
(
2021
)
3
,
pp. 343-357
Persistent link: https://www.econbiz.de/10012607658
Saved in:
8
Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine
;
Ma, Erdan
;
Wong, IpKin Anthony
- In:
Journal of hospitality marketing & management
28
(
2019
)
1
,
pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
Saved in:
9
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
10
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
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