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~person:"Bilgihan, Anil"
~person:"Krafft, Manfred"
~person:"Pepels, Werner"
~subject:"Germany"
~subject:"Kundenzufriedenheit"
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Search: "Customer relationship management"
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Subject
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Germany
Kundenzufriedenheit
Beziehungsmarketing
69
Relationship marketing
69
Customer satisfaction
22
Consumer behaviour
17
Konsumentenverhalten
17
Theorie
13
Theory
13
Deutschland
11
Lieferantenmanagement
9
Supplier relationship management
9
Customer value
8
Kundenmanagement
8
Kundenwert
8
Marketing management
8
Marketingmanagement
8
Dienstleistungsqualität
7
Service quality
7
Internet marketing
6
Online-Marketing
6
Brand image
5
Brand management
5
Customer integration
5
Kundenintegration
5
Markenführung
5
Markenimage
5
B-to-B-Marketing
4
Beschwerdemanagement
4
Business-to-business marketing
4
Complaint management
4
Confidence
4
Electronic Commerce
4
Kundenbindungsprogramm
4
Loyalty program
4
Market research
4
Marktforschung
4
Social Web
4
Social web
4
Vertrauen
4
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Undetermined
9
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Article
21
Book / Working Paper
9
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Article in journal
13
Aufsatz in Zeitschrift
13
Aufsatz im Buch
8
Book section
8
Collection of articles of several authors
5
Sammelwerk
5
Case study
3
Fallstudie
3
Handbook
3
Handbuch
3
Graue Literatur
2
Hochschulschrift
2
Non-commercial literature
2
Accompanied by computer file
1
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1
Elektronischer Datenträger als Beilage
1
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1
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1
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1
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1
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1
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Language
All
German
17
English
13
Author
All
Bilgihan, Anil
Krafft, Manfred
Pepels, Werner
Homburg, Christian
51
Bruhn, Manfred
42
Huber, Frank
35
Han, Heesup
33
Bauer, Hans H.
26
Mattila, Anna S.
20
Prentice, Catherine
19
Svensson, Göran
19
Wiedmann, Klaus-Peter
18
Herrmann, Andreas
17
Stauss, Bernd
16
Stock-Homburg, Ruth
16
Gil Saura, Irene
15
Gustafsson, Anders
15
Piller, Frank T.
15
Töpfer, Armin
15
Aksoy, Lerzan
14
Evanschitzky, Heiner
14
Foscht, Thomas
14
Günter, Bernd
14
Mittal, Vikas
14
Swoboda, Bernhard
14
Walsh, Gianfranco
14
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Hammerschmidt, Maik
12
Hinterhuber, Hans H.
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Wieseke, Jan
12
Ahlert, Dieter
11
Balaji, M. S.
11
Bayón, Tomás
11
Benkenstein, Martin
11
Fürst, Andreas
11
Keiningham, Timothy
11
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Institution
All
Verein Deutscher Ingenieure
1
Published in...
All
Journal of retailing and consumer services
3
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
2
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
2
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
2
Betriebswirtschaftliche Studien
1
Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung
1
Heidelberger Fachbücher für Praxis und Studium
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of consumer studies
1
International journal of quality and service sciences
1
Journal of business economics : JBE
1
Quantitative marketing and marketing management : marketing models and methods in theory and practice ; dedicated to Udo Wagner
1
The international review of retail, distribution and consumer research
1
The journal of product & brand management
1
VDI-Studie
1
Wissenschaftliche Schriftenreihe des Zentrums für Marktorientierte Unternehmensführung (ZMU)
1
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ECONIS (ZBW)
30
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1
Exploring the impact of personality traits on perceived relationship investment, relationship quality, and loyalty in the retail industry
Menidjel, Choukri
;
Bilgihan, Anil
;
Benhabib, Abderrezzak
- In:
The international review of retail, distribution and …
31
(
2021
)
1
,
pp. 106-129
Persistent link: https://www.econbiz.de/10012425335
Saved in:
2
The determinants of retail customers' purchase intent
Menidjel, Choukri
;
Bilgihan, Anil
- In:
International journal of consumer studies
46
(
2022
)
6
,
pp. 2503-2520
Persistent link: https://www.econbiz.de/10013412526
Saved in:
3
Customer engagement research in hospitality and tourism : a systematic review
Chen, Shuping
;
Han, Xiaoyun
;
Bilgihan, Anil
;
Okumus, Fevzi
- In:
Journal of hospitality marketing & management
30
(
2021
)
7
,
pp. 871-904
Persistent link: https://www.econbiz.de/10012649557
Saved in:
4
What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain
Chuah, Stephanie Hui-wen
;
Marimuthu, Malliga
; …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 124-136
Persistent link: https://www.econbiz.de/10011697928
Saved in:
5
Examining the moderating role of personality traits in the relationship between brand trust and brand loyalty
Menidjel, Choukri
;
Benhabib, Abderrezzak
;
Bilgihan, Anil
- In:
The journal of product & brand management
26
(
2017
)
6
,
pp. 631-649
Persistent link: https://www.econbiz.de/10011801141
Saved in:
6
The effects of distributive, procedural, and interactional justice on customer retention : an empirical investigation in the mobile telecom industry in Tunisia
Ammari, Nedra Bahri
;
Bilgihan, Anil
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 89-100
Persistent link: https://www.econbiz.de/10011729726
Saved in:
7
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
8
Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews
Berezina, Katerina
;
Bilgihan, Anil
;
Cobanoglu, Cihan
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011453950
Saved in:
9
Towards a unified customer experience in online shopping environments : antecedents and outcomes
Bilgihan, Anil
;
Kandampully, Jay
;
Zhang, Tingting Christina
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 102-119
Persistent link: https://www.econbiz.de/10011558938
Saved in:
10
Applying flow theory to booking experiences : an integrated model in an online service context
Bilgihan, Anil
;
Nusair, Khaldoon
;
Okumus, Fevzi
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
6
,
pp. 668-678
Persistent link: https://www.econbiz.de/10011376411
Saved in:
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