//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Bilgihan, Anil"
~person:"Pepels, Werner"
~subject:"Brand management"
~subject:"Germany"
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Brand management
Germany
Kundenzufriedenheit
Beziehungsmarketing
26
Relationship marketing
26
Customer satisfaction
16
Consumer behaviour
12
Konsumentenverhalten
12
Dienstleistungsqualität
7
Service quality
7
Brand image
5
Internet marketing
5
Markenführung
5
Markenimage
5
Online-Marketing
5
Confidence
4
Lieferantenmanagement
4
Social Web
4
Social web
4
Supplier relationship management
4
Theorie
4
Theory
4
Vertrauen
4
Website
4
Beschwerdemanagement
3
Brand
3
Complaint management
3
Customer loyalty
3
Deutschland
3
Hotel industry
3
Hotellerie
3
Markenartikel
3
Marketing management
3
Marketingmanagement
3
Brand knowledge
2
Business organization
2
Customer engagement
2
Customer integration
2
Customer service
2
Dienstleistungsmanagement
2
more ...
less ...
Online availability
All
Undetermined
10
Type of publication
All
Article
18
Book / Working Paper
4
Type of publication (narrower categories)
All
Article in journal
14
Aufsatz in Zeitschrift
14
Aufsatz im Buch
4
Book section
4
Collection of articles of several authors
4
Sammelwerk
4
Handbook
3
Handbuch
3
Case study
2
Fallstudie
2
Accompanied by computer file
1
Aufsatzsammlung
1
Elektronischer Datenträger als Beilage
1
more ...
less ...
Language
All
English
14
German
8
Author
All
Bilgihan, Anil
Pepels, Werner
Homburg, Christian
52
Bruhn, Manfred
45
Huber, Frank
40
Han, Heesup
38
Loureiro, Sandra Maria Correia
28
Bauer, Hans H.
27
Prentice, Catherine
22
Gil Saura, Irene
21
Hollebeek, Linda D.
21
Mattila, Anna S.
21
Wiedmann, Klaus-Peter
20
Rather, Raouf Ahmad
19
Svensson, Göran
19
Herrmann, Andreas
17
Stauss, Bernd
17
Foscht, Thomas
16
Gustafsson, Anders
16
Hyun, Sunghyup Sean
16
Khan, Imran
16
Mittal, Vikas
16
Piller, Frank T.
16
Stock-Homburg, Ruth
16
Töpfer, Armin
16
Ahlert, Dieter
15
Evanschitzky, Heiner
15
Hammerschmidt, Maik
15
Swoboda, Bernhard
15
Usman, Osly
15
Ahn, Jiseon
14
Aksoy, Lerzan
14
Günter, Bernd
14
Quach, Sara
14
Veloutsou, Cleopatra
14
Walsh, Gianfranco
14
Bang, Nguyen
13
Fetscherin, Marc
13
Japutra, Arnold
13
King, Ceridwyn
13
Meffert, Heribert
13
more ...
less ...
Published in...
All
Journal of retailing and consumer services
3
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
2
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
2
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Heidelberger Fachbücher für Praxis und Studium
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of consumer studies
1
International journal of quality and service sciences
1
The international review of retail, distribution and consumer research
1
The journal of product & brand management
1
Tourism management : research, policies, practice
1
Tourism review : the official journal of the AIEST
1
more ...
less ...
Source
All
ECONIS (ZBW)
22
Showing
1
-
10
of
22
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Exploring the impact of personality traits on perceived relationship investment, relationship quality, and loyalty in the retail industry
Menidjel, Choukri
;
Bilgihan, Anil
;
Benhabib, Abderrezzak
- In:
The international review of retail, distribution and …
31
(
2021
)
1
,
pp. 106-129
Persistent link: https://www.econbiz.de/10012425335
Saved in:
2
The determinants of retail customers' purchase intent
Menidjel, Choukri
;
Bilgihan, Anil
- In:
International journal of consumer studies
46
(
2022
)
6
,
pp. 2503-2520
Persistent link: https://www.econbiz.de/10013412526
Saved in:
3
Customer engagement research in hospitality and tourism : a systematic review
Chen, Shuping
;
Han, Xiaoyun
;
Bilgihan, Anil
;
Okumus, Fevzi
- In:
Journal of hospitality marketing & management
30
(
2021
)
7
,
pp. 871-904
Persistent link: https://www.econbiz.de/10012649557
Saved in:
4
The effects of distributive, procedural, and interactional justice on customer retention : an empirical investigation in the mobile telecom industry in Tunisia
Ammari, Nedra Bahri
;
Bilgihan, Anil
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 89-100
Persistent link: https://www.econbiz.de/10011729726
Saved in:
5
Examining the moderating role of personality traits in the relationship between brand trust and brand loyalty
Menidjel, Choukri
;
Benhabib, Abderrezzak
;
Bilgihan, Anil
- In:
The journal of product & brand management
26
(
2017
)
6
,
pp. 631-649
Persistent link: https://www.econbiz.de/10011801141
Saved in:
6
What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain
Chuah, Stephanie Hui-wen
;
Marimuthu, Malliga
; …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 124-136
Persistent link: https://www.econbiz.de/10011697928
Saved in:
7
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
8
Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews
Berezina, Katerina
;
Bilgihan, Anil
;
Cobanoglu, Cihan
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011453950
Saved in:
9
Online branding : development of hotel branding through interactivity theory
Barreda, Albert A.
;
Bilgihan, Anil
;
Nusair, Khaldoon
; …
- In:
Tourism management : research, policies, practice
57
(
2016
),
pp. 180-192
Persistent link: https://www.econbiz.de/10011556039
Saved in:
10
Towards a unified customer experience in online shopping environments : antecedents and outcomes
Bilgihan, Anil
;
Kandampully, Jay
;
Zhang, Tingting Christina
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 102-119
Persistent link: https://www.econbiz.de/10011558938
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->