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~person:"Cham Tat Huei"
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Customer service"
~subject:"Interkulturelles Management"
~subject:"Kundenzufriedenheit"
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Search: "Dienstleistungsqualität"
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Customer service
Interkulturelles Management
Kundenzufriedenheit
Dienstleistungsqualität
54
Service quality
54
Customer satisfaction
22
Consumer behaviour
14
Konsumentenverhalten
14
USA
13
United States
13
Hospital
11
Krankenhaus
11
Beziehungsmarketing
10
Relationship marketing
10
Bildungsniveau
9
Educational achievement
9
Lehrkräfte
9
Teaching profession
9
Cross-cultural management
8
Pupils
6
Schule
6
Schüler
6
Allgemeinbildende Schule
5
Bildungsertrag
5
Dienstleistungssektor
5
Kundenservice
5
Returns to education
5
School
5
School of general education
5
Service industry
5
Betriebswirtschaftliches Ziel
4
Bias
4
Corporate objective
4
Cultural identity
4
Estimation
4
Higher education institution
4
Hochschule
4
Intercultural service encounters
4
Kulturelle Identität
4
Nonprofit organization
4
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21
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21
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2
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English
23
Author
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Cham Tat Huei
Sharma, Piyush
Staiger, Douglas
Han, Heesup
34
Prentice, Catherine
25
Mattila, Anna S.
24
Prybutok, Victor R.
22
Usman, Osly
19
McColl-Kennedy, Janet R.
16
Wong, IpKin Anthony
16
Shahin, Arash
15
Balaji, M. S.
14
Söderlund, Magnus
14
Gustafsson, Anders
13
Bilgihan, Anil
12
Gong, Taeshik
11
Grégoire, Yany
11
Guchait, Priyanko
11
Sparks, Beverley
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Edvardsson, Bo
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sreejesh, S.
10
Su, LuJun
10
Gursoy, Dogan
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Miao, Li
9
Patterson, Paul G.
9
Qin, Hong
9
Torres, Edwin N.
9
Yi, Youjae
9
Akroush, Mamoun N.
8
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The journal of services marketing
7
Journal of business research : JBR
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of retailing and consumer services
2
Journal of service management
2
A Research Agenda for Service Marketing
1
Branding and sustainable competitive advantage : building virtual presence
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
International journal of services, economics and management
1
Journal of hospitality marketing & management
1
Journal of international consumer marketing
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
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ECONIS (ZBW)
23
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23
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1
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
2
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
3
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
4
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
5
Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush
;
Ueno, Akiko
;
Kingshott, Russel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
Saved in:
6
Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush
;
Jain, Kokil
;
Kingshott, Russel P. J.
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
Saved in:
7
Service innovation : building a sustainable competitive advantage in higher education
Boon Liat Cheng
;
Cham Tat Huei
;
Dent, Michael M.
; …
- In:
International journal of services, economics and management
10
(
2019
)
4
,
pp. 289-309
Persistent link: https://www.econbiz.de/10012178948
Saved in:
8
Tourist shoppers' evaluation of retail service : a study of cross-border versus international outshoppers
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
3
,
pp. 392-419
Persistent link: https://www.econbiz.de/10011900482
Saved in:
9
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
Saved in:
10
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
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