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~person:"Evanschitzky, Heiner"
~person:"Loureiro, Sandra Maria Correia"
~subject:"Beziehungsmarketing"
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Search: subject_exact:"Kundenzufriedenheit"
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Beziehungsmarketing
Customer satisfaction
36
Kundenzufriedenheit
36
Relationship marketing
22
Consumer behaviour
19
Konsumentenverhalten
19
Dienstleistungsqualität
10
Service quality
10
Brand management
7
Markenführung
7
Arbeitszufriedenheit
6
Brand image
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Einzelhandel
6
Job satisfaction
6
Markenimage
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Retail trade
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Deutschland
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Germany
5
Confidence
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Customer engagement
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Lieferantenmanagement
4
Online retailing
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Online-Handel
4
Social Web
4
Social web
4
Supplier relationship management
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Switching behaviour
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Switching costs
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Vertrauen
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Wechselverhalten
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Airline
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Beschwerdemanagement
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Complaint management
3
Emotion
3
Fluggesellschaft
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Holiday behaviour
3
Internet marketing
3
Online-Marketing
3
Tourism
3
Tourism marketing
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English
19
German
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Evanschitzky, Heiner
Loureiro, Sandra Maria Correia
Han, Heesup
33
Homburg, Christian
26
Mattila, Anna S.
20
Prentice, Catherine
19
Svensson, Göran
19
Gil Saura, Irene
15
Aksoy, Lerzan
14
Gustafsson, Anders
14
Mittal, Vikas
14
Bruhn, Manfred
13
Hyun, Sunghyup Sean
13
Stock-Homburg, Ruth
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Balaji, M. S.
11
Keiningham, Timothy
11
Quach, Sara
11
Töpfer, Armin
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
McColl-Kennedy, Janet R.
10
Roschk, Holger
10
So, Kevin Kam Fung
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Huber, Frank
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
Park, Jungkun
9
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Journal of retailing
3
International journal of hospitality management
2
Journal of retailing and consumer services
2
Die Betriebswirtschaft : DBW
1
Electronic retailing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business performance management
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of wine business research : IJWBR
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of marketing management : MM
1
Journal of service management
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
Marketing letters : a journal of research in marketing
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
World review of entrepreneurship, management and sustainable development
1
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ECONIS (ZBW)
22
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1
Strengthening the satisfaction loyalty link : the role of relational switching costs
Evanschitzky, Heiner
;
Stan, Valentina
;
Nagengast, Liane
- In:
Marketing letters : a journal of research in marketing
33
(
2022
)
2
,
pp. 293-310
Persistent link: https://www.econbiz.de/10013273047
Saved in:
2
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
3
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
4
Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness
Itani, Omar S.
;
El-Kassar, Abdul-Nasser
;
Loureiro, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 78-90
Persistent link: https://www.econbiz.de/10012058611
Saved in:
5
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
6
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
Saved in:
7
Wine prestige and experience in enhancing relationship quality and outcomes : wine tourism in Douro
Loureiro, Sandra Maria Correia
;
Cunha, Namércio Pereira da
- In:
International journal of wine business research : IJWBR
29
(
2017
)
4
,
pp. 434-456
Persistent link: https://www.econbiz.de/10011814635
Saved in:
8
The role of intrinsic in-flight cues in relationship quality and behavioural intentions : segmentation in less mindful and mindful passengers
Loureiro, Sandra Maria Correia
;
Fialho, Ana Filipa
- In:
Journal of travel and tourism marketing
34
(
2017
)
7
,
pp. 948-962
Persistent link: https://www.econbiz.de/10011757748
Saved in:
9
An asymmetrical approach to understanding configurations of customer loyalty in the airline industry
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 96-107
Persistent link: https://www.econbiz.de/10011743169
Saved in:
10
Securing business-to-business relationships : the impact of switching costs
Blut, Markus
;
Evanschitzky, Heiner
;
Backhaus, Christof
; …
- In:
Industrial marketing management : the international …
52
(
2016
),
pp. 82-90
Persistent link: https://www.econbiz.de/10011447495
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