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~person:"Gil Saura, Irene"
~person:"Homburg, Christian"
~person:"Loureiro, Sandra Maria Correia"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
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Consumer behaviour
Customer satisfaction
Beziehungsmarketing
174
Relationship marketing
174
Konsumentenverhalten
49
Kundenzufriedenheit
48
Theorie
42
Theory
42
Deutschland
35
Germany
35
Brand management
33
Markenführung
33
Brand image
28
Markenimage
28
Lieferantenmanagement
23
Supplier relationship management
23
Dienstleistungsqualität
21
Service quality
21
Marketing management
20
Marketingmanagement
20
Einzelhandel
16
Kundenmanagement
16
Retail trade
16
Beziehungsmanagement
13
Kundenbindung
13
Customer value
12
Kundenwert
12
Brand
11
Erfolgsfaktor
11
Estimation
11
Markenartikel
11
Schätzung
11
Social Web
11
Social web
11
Success factor
11
Marketing
10
Salespeople
10
Verkaufspersonal
10
Management
9
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9
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Article
66
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58
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9
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9
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Non-commercial literature
7
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Working Paper
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Sammelwerk
4
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3
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1
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English
61
German
18
Author
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Gil Saura, Irene
Homburg, Christian
Loureiro, Sandra Maria Correia
Han, Heesup
49
Hollebeek, Linda D.
35
Mattila, Anna S.
34
Verhoef, Peter C.
28
Kumar, V.
27
Prentice, Catherine
25
Huber, Frank
23
Bang, Nguyen
20
Klaus, Philipp
20
Rather, Raouf Ahmad
20
Hyun, Sunghyup Sean
19
Mittal, Vikas
19
Svensson, Göran
19
Bauer, Hans H.
18
Bruhn, Manfred
18
Evanschitzky, Heiner
18
Gustafsson, Anders
18
So, Kevin Kam Fung
18
Usman, Osly
18
Aksoy, Lerzan
17
Khan, Imran
17
Wong, IpKin Anthony
17
Ahn, Jiseon
16
Kim, Wansoo
16
Quach, Sara
16
Swoboda, Bernhard
16
Wieseke, Jan
16
Balaji, M. S.
15
Bilgihan, Anil
15
Blut, Markus
15
Foscht, Thomas
15
Grewal, Dhruv
15
Herrmann, Andreas
15
Lemon, Katherine N.
15
Schramm-Klein, Hanna
15
Sesé, F. Javier
15
Stock-Homburg, Ruth
15
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Wissenschaftliche Hochschule für Unternehmensführung
1
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Journal of retailing and consumer services
5
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
5
International journal of hospitality management
4
Journal of promotion management : innovations in planning and applied research
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
4
The journal of brand management : an international journal
4
Journal of marketing
3
Journal of the Academy of Marketing Science
3
Die Betriebswirtschaft : DBW
2
Handbuch Kundenbindungsmanagement : Strategien und Instrumente für ein erfolgreiches CRM
2
International journal of retail and distribution management
2
Journal of vacation marketing : an international journal
2
The international review of retail, distribution and consumer research
2
The journal of product & brand management
2
Cogent business & management
1
E-business : state of the art of ICT based challenges and solutions
1
European retail research
1
Handbuch Produktmanagement : Strategieentwicklung - Produktplanung - Organisation - Kontrolle
1
International journal of business and globalisation : IJBG
1
International journal of business performance management
1
International journal of retail & distribution management
1
International journal of wine business research : IJWBR
1
Journal of electronic commerce research : JECR
1
Journal of hospitality marketing & management
1
Journal of industrial and business economics
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Kompetenz in Wissenschaft & Management
1
Management decision : MD
1
Marketing : ZFP ; journal of research and management
1
Reihe: Management-Know-how / M : praxisnah und aktuell
1
Service business
1
The journal of services marketing
1
Tourism review : the official journal of the AIEST
1
Vertrieb : Verkäufer führen - Umsatz machen
1
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ECONIS (ZBW)
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1
How to generate economic satisfaction in B2B contexts? : the role of value co-creation and relationship quality
Berenguer Contrí, Gloria
;
Gil Saura, Irene
; …
- In:
Journal of industrial and business economics
51
(
2024
)
1
,
pp. 189-209
Persistent link: https://www.econbiz.de/10014512487
Saved in:
2
Engaging with intelligent voice assistants for wellbeing and brand attachment
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
; …
- In:
The journal of brand management : an international journal
30
(
2023
)
5
,
pp. 449-460
Persistent link: https://www.econbiz.de/10014372615
Saved in:
3
Exploring tourists' virtual reality-based brand engagement : a uses-and-gratifications perspective
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Loureiro, …
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
3
,
pp. 606-624
Persistent link: https://www.econbiz.de/10014582360
Saved in:
4
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
5
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
6
I am feeling so good! : motivations for interacting in online brand communities
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
- In:
Journal of research in interactive marketing : …
17
(
2023
)
1
,
pp. 61-77
Persistent link: https://www.econbiz.de/10013536280
Saved in:
7
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
8
Engaging with omnichannel brands : the role of consumer empowerment
Itani, Omar S.
;
Loureiro, Sandra Maria Correia
; …
- In:
International journal of retail and distribution management
51
(
2023
)
2
,
pp. 238-261
Persistent link: https://www.econbiz.de/10013552701
Saved in:
9
Service brand coolness in the construction of brand loyalty : a self-presentation theory approach
Jiménez-Barreto, Jano
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013169578
Saved in:
10
Does sustainability drive to create store equity? : a proposal through image, quality and loyalty
Sánchez-González, Irene
;
Gil Saura, Irene
; …
- In:
International journal of retail and distribution management
50
(
2022
)
6
,
pp. 708-727
Persistent link: https://www.econbiz.de/10013398102
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