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~person:"Gil Saura, Irene"
~person:"Larivière, Bart"
~person:"Loureiro, Sandra Maria Correia"
~subject:"Customer satisfaction"
~type_genre:"Aufsatz in Zeitschrift"
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Search: "Customer relationship management"
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Customer satisfaction
Beziehungsmarketing
71
Relationship marketing
71
Consumer behaviour
43
Konsumentenverhalten
43
Kundenzufriedenheit
34
Brand management
29
Markenführung
29
Brand image
26
Markenimage
26
Dienstleistungsqualität
22
Service quality
22
Einzelhandel
16
Retail trade
16
Brand
11
Markenartikel
11
Social Web
10
Social web
10
Customer engagement
8
Customer integration
8
Kundenintegration
8
Viral marketing
8
Virales Marketing
8
Brand loyalty
7
Customer value
7
Internet marketing
7
Kundenwert
7
Lieferantenmanagement
7
Online-Marketing
7
Satisfaction
7
Supplier relationship management
7
Hotel industry
6
Hotellerie
6
Spain
6
Spanien
6
Betriebliche Wertschöpfung
5
Confidence
5
Customer service
5
Emotion
5
Kundenservice
5
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Online availability
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Undetermined
17
Free
1
Type of publication
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Article
34
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Article in journal
34
Arbeitspapier
1
Graue Literatur
1
Non-commercial literature
1
Working Paper
1
Language
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English
34
Author
All
Gil Saura, Irene
Larivière, Bart
Loureiro, Sandra Maria Correia
Han, Heesup
32
Mattila, Anna S.
19
Prentice, Catherine
19
Svensson, Göran
19
Hyun, Sunghyup Sean
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Kim, Wansoo
12
Klaus, Philipp
12
Balaji, M. S.
11
Gustafsson, Anders
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Bang, Nguyen
10
Barnes, Donald C.
10
Evanschitzky, Heiner
10
Aksoy, Lerzan
9
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Keiningham, Timothy
9
Khan, Imran
9
Park, Jungkun
9
Roberts-Lombard, Mornay
9
Tanford, Sarah
9
Van Vaerenbergh, Yves
9
Ahn, Jiseon
8
Blut, Markus
8
Gong, Taeshik
8
Lee, Choong-Ki
8
McColl-Kennedy, Janet R.
8
Prybutok, Victor R.
8
Pérez, Andrea
8
So, Kevin Kam Fung
8
Sreejesh, S.
8
Thaichon, Paramaporn
8
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Published in...
All
Journal of retailing and consumer services
4
International journal of hospitality management
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Managing service quality : MSQ ; an international journal
2
The international review of retail, distribution and consumer research
2
European retail research
1
International journal of business performance management
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of wine business research : IJWBR
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of industrial and business economics
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing research : JMR
1
Journal of service management
1
Journal of service research : JSR
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
Journal of vacation marketing : an international journal
1
Management decision : MD
1
Service business
1
The journal of brand management : an international journal
1
The journal of product & brand management
1
The journal of services marketing
1
Tourism review : the official journal of the AIEST
1
World review of entrepreneurship, management and sustainable development
1
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ECONIS (ZBW)
34
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1
How to generate economic satisfaction in B2B contexts? : the role of value co-creation and relationship quality
Berenguer Contrí, Gloria
;
Gil Saura, Irene
; …
- In:
Journal of industrial and business economics
51
(
2024
)
1
,
pp. 189-209
Persistent link: https://www.econbiz.de/10014512487
Saved in:
2
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
3
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
4
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
5
The smarter, the better?! : customer well-being, engagement, and perceptions in smart service systems
Henkens, Bieke
;
Verleye, Katrien
;
Larivière, Bart
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
2
,
pp. 425-447
Persistent link: https://www.econbiz.de/10012591054
Saved in:
6
A neurophysiological exploration of the dynamic nature of emotions during the customer experience
Verhulst, Nanouk
;
Vermeir, Iris
;
Slabbinck, Hendrik
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012305889
Saved in:
7
Influence of environmental practices on brand equity, satisfaction and word of mouth
Moise, Mihaela Simona
;
Gil Saura, Irene
;
Šerić, Maja
; …
- In:
The journal of brand management : an international journal
26
(
2019
)
6
,
pp. 646-657
Persistent link: https://www.econbiz.de/10012120864
Saved in:
8
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
Saved in:
9
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
10
From retail innovation and image to loyalty : moderating effects of product type
Moliner Velázquez, Beatriz
;
Fuentes Blasco, Maria
; …
- In:
Service business
13
(
2019
)
1
,
pp. 199-224
Persistent link: https://www.econbiz.de/10011965894
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