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~person:"Gong, Taeshik"
~person:"Quach, Sara"
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Dienstleistungssektor"
~subject:"Interkulturelles Management"
~subject:"Konsumentenverhalten"
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Search: "Dienstleistungsqualität"
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Dienstleistungssektor
Interkulturelles Management
Konsumentenverhalten
Dienstleistungsqualität
77
Service quality
77
Customer satisfaction
36
Kundenzufriedenheit
36
Consumer behaviour
31
Beziehungsmarketing
26
Relationship marketing
26
USA
13
United States
13
Hospital
10
Krankenhaus
10
Arbeitsverhalten
9
Bildungsniveau
9
Customer service
9
Educational achievement
9
Kundenservice
9
Lehrkräfte
9
Teaching profession
9
Work behaviour
9
Service industry
8
Cross-cultural management
7
Einzelhandel
6
Pupils
6
Retail trade
6
Schule
6
Schüler
6
Allgemeinbildende Schule
5
Bildungsertrag
5
Customer citizenship behavior
5
Returns to education
5
School
5
School of general education
5
Arbeitszufriedenheit
4
Betriebswirtschaftliches Ziel
4
Bias
4
Corporate objective
4
Digitale Dienste
4
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Undetermined
27
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Article
37
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Article in journal
36
Aufsatz in Zeitschrift
36
Aufsatz im Buch
1
Book section
1
Language
All
English
37
Author
All
Gong, Taeshik
Quach, Sara
Sharma, Piyush
Staiger, Douglas
Han, Heesup
30
Mattila, Anna S.
25
Usman, Osly
20
McColl-Kennedy, Janet R.
18
Prentice, Catherine
18
Balaji, M. S.
14
Line, Nathaniel D.
14
Gustafsson, Anders
13
Klaus, Philipp
13
Wirtz, Jochen
13
Jang, Soocheong
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Propper, Carol
11
Rahman, Zillur
11
Sreejesh, S.
11
Ali, Faizan
10
Gursoy, Dogan
10
Hyun, Sunghyup Sean
10
Miao, Li
10
Sparks, Beverley
10
Voorhees, Clay M.
10
Wong, IpKin Anthony
10
Edvardsson, Bo
9
Hollebeek, Linda D.
9
Park, Jungkun
9
Söderlund, Magnus
9
Wu, Luorong
9
Xu, Xun
9
Amin, Muslim
8
Harun, Ahasan
8
O'Cass, Aron
8
Paul, Justin
8
Qu, Hailin
8
Witell, Lars
8
Ahn, Jiseon
7
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Journal of retailing and consumer services
8
The journal of services marketing
7
Services marketing quarterly
3
Journal of business research : JBR
2
Journal of service research : JSR
2
A Research Agenda for Service Marketing
1
Asia Pacific journal of marketing and logistics
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of consumer behaviour
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service management
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Marketing intelligence & planning
1
Psychology & marketing
1
The service industries journal
1
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ECONIS (ZBW)
37
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1
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
2
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
3
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
4
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 110-137
Persistent link: https://www.econbiz.de/10014301949
Saved in:
5
Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
Saved in:
6
Service integration in omnichannel retailing and its impact on customer experience
Quach, Sara
;
Barari, Mojtaba
;
Moudrý, Dann Vit
;
Quach, Ken
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013169715
Saved in:
7
The effect of AI quality on customer experience and brand relationship
Nguyen Tuyet-Mai
;
Quach, Sara
;
Patamaporn Thaichon
- In:
Journal of consumer behaviour
21
(
2022
)
3
,
pp. 481-493
Persistent link: https://www.econbiz.de/10013275503
Saved in:
8
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
9
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
Saved in:
10
Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush
;
Ueno, Akiko
;
Kingshott, Russel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
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