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~person:"Han, Heesup"
~person:"Homburg, Christian"
~person:"Murphy, Jamie"
~subject:"Hotellerie"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Hotellerie
Beziehungsmarketing
167
Relationship marketing
167
Consumer behaviour
55
Customer satisfaction
55
Konsumentenverhalten
55
Kundenzufriedenheit
55
Theorie
43
Theory
43
Deutschland
35
Germany
35
Dienstleistungsqualität
21
Service quality
21
Hotel industry
20
Marketing management
17
Marketingmanagement
17
Lieferantenmanagement
16
Supplier relationship management
16
Kundenbindung
14
Brand management
13
Markenführung
13
Brand image
12
Markenimage
12
Beziehungsmanagement
11
Erfolgsfaktor
11
Estimation
11
Schätzung
11
Success factor
11
Arbeitszufriedenheit
10
Brand loyalty
10
Job satisfaction
10
Kundenmanagement
10
Salespeople
10
Verkaufspersonal
10
Management
9
Markentreue
9
Confidence
8
Emotion
8
Gastronomie
8
Holiday behaviour
8
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1
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19
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English
20
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Han, Heesup
Homburg, Christian
Murphy, Jamie
Lee, Jin-soo
7
Raab, Carola
7
Tanford, Sarah
7
Gil Saura, Irene
6
Kim, Woo Gon
6
Berezan, Orie
5
Perdue, Richard R.
5
Qu, Hailin
5
Yu, Jongsik
5
Assaf, A. Georges
4
Caber, Meltem
4
Hyun, Sunghyup Sean
4
Josiassen, Alexander
4
Kim, Jinkyung Jenny
4
Kim, Yen-soon
4
Lee, Seonjeong
4
Rahimi, Roya
4
Shin, Hakseung
4
So, Kevin Kam Fung
4
Tajeddini, Kayhan
4
Torres, Edwin N.
4
Šerić, Maja
4
Bilgihan, Anil
3
Blomme, Robert J.
3
Cham Tat Huei
3
Chen, Po-Ju
3
Chen, Yong
3
Fongsuwan, Wanno
3
Gómez-Suárez, Mónica
3
Hanks, Lydia
3
Honyenuga, Ben Q.
3
Jeong, Miyoung
3
Kim, Dae-Young
3
Kim, Wansoo
3
King, Ceridwyn
3
Moon, Hyoungeun
3
O'Connor, Peter
3
Okumus, Fevzi
3
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International journal of hospitality management
9
Journal of hospitality marketing & management
3
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of retailing and consumer services
1
Journal of travel and tourism marketing
1
Journal of vacation marketing
1
Tourism management : research, policies, practice
1
Tourism review of AIEST
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ECONIS (ZBW)
20
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1
The psychology of vacationers' hotel brand choice in a post-pandemic world
Kim, Jinkyung Jenny
;
Lee, Myong Jae
;
Han, Heesup
- In:
Journal of vacation marketing
29
(
2023
)
2
,
pp. 206-221
Persistent link: https://www.econbiz.de/10014246967
Saved in:
2
Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era
Kim, Jinkyung Jenny
;
Lee, Jin-soo
;
Han, Heesup
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 657-681
Persistent link: https://www.econbiz.de/10013546072
Saved in:
3
Hotel privacy management and guest trust building : a relational signaling perspective
Moon, Hyoungeun
;
Yu, Jongsik
;
Chua, Bee-Lia
;
Han, Heesup
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185279
Saved in:
4
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
5
The impact of hotel attributes, well-being perception, and attitudes on brand loyalty : examining the moderating role of COVID-19 pandemic
Kim, Jinkyung Jenny
;
Han, Heesup
;
Ariza-Montes, Antonio
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012648895
Saved in:
6
Nature based solutions and customer retention strategy : eliciting customer well-being experiences and self-rated mental health
Han, Heesup
;
Yu, Jongsik
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241471
Saved in:
7
Investigating emotional commitment towards a region and a hotel brand
Konu, Henna
;
Murphy, Jamie
;
Komppula, Raija
;
Mikkonen, Titta
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012241562
Saved in:
8
The role of loyalty programs in boosting hotel guest loyalty : impact of switching barriers
Koo, Bonhak
;
Yu, Jongsik
;
Han, Heesup
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012146199
Saved in:
9
Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers' perceptions of service quality attributes, perceived price, satisfaction, trust, and loy...
Jeaheng, Yoksamon
;
Al-Ansi, Amr
;
Han, Heesup
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 787-811
Persistent link: https://www.econbiz.de/10012312152
Saved in:
10
Impact of hotels' sustainability practices on guest attitudinal loyalty : application of loyalty chain stages theory
Han, Heesup
;
Yu, Jongsik
;
Lee, Jin-soo
;
Kim, Wansoo
- In:
Journal of hospitality marketing & management
28
(
2019
)
8
,
pp. 905-925
Persistent link: https://www.econbiz.de/10012176742
Saved in:
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