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~person:"Han, Heesup"
~person:"Pepels, Werner"
~subject:"Germany"
~subject:"Kundenzufriedenheit"
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Search: "Customer relationship management"
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Germany
Kundenzufriedenheit
Beziehungsmarketing
63
Relationship marketing
63
Consumer behaviour
40
Konsumentenverhalten
40
Customer satisfaction
36
Dienstleistungsqualität
20
Service quality
20
Hotel industry
17
Hotellerie
17
Brand image
11
Brand management
11
Markenführung
11
Markenimage
11
Brand loyalty
9
Gastronomie
8
Holiday behaviour
8
Markentreue
8
Restaurant industry
8
Satisfaction
8
Urlaubsverhalten
8
Airline
7
Confidence
7
Emotion
7
Fluggesellschaft
7
Loyalty
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Markenartikel
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Theory
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English
32
German
7
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Han, Heesup
Pepels, Werner
Homburg, Christian
51
Bruhn, Manfred
42
Huber, Frank
35
Bauer, Hans H.
26
Mattila, Anna S.
20
Prentice, Catherine
19
Svensson, Göran
19
Wiedmann, Klaus-Peter
18
Herrmann, Andreas
17
Stauss, Bernd
16
Stock-Homburg, Ruth
16
Gil Saura, Irene
15
Piller, Frank T.
15
Töpfer, Armin
15
Evanschitzky, Heiner
14
Foscht, Thomas
14
Günter, Bernd
14
Mittal, Vikas
14
Swoboda, Bernhard
14
Walsh, Gianfranco
14
Aksoy, Lerzan
13
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Hammerschmidt, Maik
12
Hinterhuber, Hans H.
12
Kim, Wansoo
12
Klaus, Philipp
12
Wieseke, Jan
12
Ahlert, Dieter
11
Balaji, M. S.
11
Benkenstein, Martin
11
Fürst, Andreas
11
Krafft, Manfred
11
Loureiro, Sandra Maria Correia
11
Meffert, Heribert
11
Quach, Sara
11
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Journal of travel and tourism marketing
11
International journal of hospitality management
10
International journal of contemporary hospitality management
3
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
2
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
2
Journal of hospitality marketing & management
2
Tourism management : research, policies, practice
2
Heidelberger Fachbücher für Praxis und Studium
1
Journal of Contemporary Issues in Business and Government
1
Journal of retailing and consumer services
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism management perspectives : TMP
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ECONIS (ZBW)
39
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1
Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era
Kim, Jinkyung Jenny
;
Lee, Jin-soo
;
Han, Heesup
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 657-681
Persistent link: https://www.econbiz.de/10013546072
Saved in:
2
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
3
Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
Saved in:
4
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
5
Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun
;
Lho, Heejung Linda
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
Saved in:
6
The impact of hotel attributes, well-being perception, and attitudes on brand loyalty : examining the moderating role of COVID-19 pandemic
Kim, Jinkyung Jenny
;
Han, Heesup
;
Ariza-Montes, Antonio
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012648895
Saved in:
7
Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)
Han, Heesup
;
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Koo, Bonhak
- In:
Journal of travel and tourism marketing
38
(
2021
)
2
,
pp. 123-138
Persistent link: https://www.econbiz.de/10012497705
Saved in:
8
Nature based solutions and customer retention strategy : eliciting customer well-being experiences and self-rated mental health
Han, Heesup
;
Yu, Jongsik
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241471
Saved in:
9
The role of loyalty programs in boosting hotel guest loyalty : impact of switching barriers
Koo, Bonhak
;
Yu, Jongsik
;
Han, Heesup
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012146199
Saved in:
10
Discovering the perceived attributes of CBT destination travelers in South Korea : a mixed method approach
Eom, Taeyeon
;
Han, Heesup
;
Song, Hak-jun
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012151994
Saved in:
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