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~person:"Han, Heesup"
~subject:"Customer satisfaction"
~subject:"Electronic Commerce"
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Search: subject_exact:"Relationship marketing"
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Customer satisfaction
Electronic Commerce
Beziehungsmarketing
54
Relationship marketing
54
Consumer behaviour
40
Konsumentenverhalten
40
Kundenzufriedenheit
33
Dienstleistungsqualität
18
Service quality
18
Hotel industry
17
Hotellerie
17
Brand image
12
Markenimage
12
Brand management
11
Markenführung
11
Brand loyalty
9
Holiday behaviour
9
Urlaubsverhalten
9
Gastronomie
8
Markentreue
8
Restaurant industry
8
Satisfaction
8
Airline
7
Confidence
7
Emotion
7
Fluggesellschaft
7
Loyalty
7
Vertrauen
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Markenartikel
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Tourism
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Tourismus
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USA
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United States
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Air transport
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Cognition
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Coronavirus
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Corporate reputation
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Customer integration
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Environmental management
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English
33
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Han, Heesup
Homburg, Christian
22
Mattila, Anna S.
20
Svensson, Göran
20
Prentice, Catherine
19
Gil Saura, Irene
17
Piller, Frank T.
16
Mittal, Vikas
15
Quach, Sara
15
Aksoy, Lerzan
14
Usman, Osly
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Klaus, Philipp
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Kim, Wansoo
12
Loureiro, Sandra Maria Correia
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Thaichon, Park
12
Wirtz, Bernd W.
12
Balaji, M. S.
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Töpfer, Armin
11
Verhoef, Peter C.
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Bauer, Hans H.
10
Blut, Markus
10
Bruhn, Manfred
10
Khan, Imran
10
McColl-Kennedy, Janet R.
10
Roberts-Lombard, Mornay
10
Schumann, Jan Hendrik
10
So, Kevin Kam Fung
10
Van Vaerenbergh, Yves
10
Ahn, Jiseon
9
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Journal of travel and tourism marketing
11
International journal of hospitality management
10
International journal of contemporary hospitality management
3
Journal of hospitality marketing & management
2
Tourism management : research, policies, practice
2
Journal of Contemporary Issues in Business and Government
1
Journal of retailing and consumer services
1
Journal of vacation marketing
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism management perspectives : TMP
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ECONIS (ZBW)
33
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1
A new tourism paradigm in the marketplace : armchair travel and destination experiences
Yu, Jongsik
;
Moon, Hyoungeun
;
Chua, Bee-Lia
;
Han, Heesup
- In:
Journal of vacation marketing
30
(
2024
)
1
,
pp. 58-71
Persistent link: https://www.econbiz.de/10014631886
Saved in:
2
Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era
Kim, Jinkyung Jenny
;
Lee, Jin-soo
;
Han, Heesup
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 657-681
Persistent link: https://www.econbiz.de/10013546072
Saved in:
3
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
4
Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
Saved in:
5
Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun
;
Lho, Heejung Linda
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
Saved in:
6
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
7
The impact of hotel attributes, well-being perception, and attitudes on brand loyalty : examining the moderating role of COVID-19 pandemic
Kim, Jinkyung Jenny
;
Han, Heesup
;
Ariza-Montes, Antonio
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012648895
Saved in:
8
Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)
Han, Heesup
;
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Koo, Bonhak
- In:
Journal of travel and tourism marketing
38
(
2021
)
2
,
pp. 123-138
Persistent link: https://www.econbiz.de/10012497705
Saved in:
9
Nature based solutions and customer retention strategy : eliciting customer well-being experiences and self-rated mental health
Han, Heesup
;
Yu, Jongsik
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241471
Saved in:
10
Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers' perceptions of service quality attributes, perceived price, satisfaction, trust, and loy...
Jeaheng, Yoksamon
;
Al-Ansi, Amr
;
Han, Heesup
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 787-811
Persistent link: https://www.econbiz.de/10012312152
Saved in:
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