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~person:"Loureiro, Sandra Maria Correia"
~person:"Van Vaerenbergh, Yves"
~subject:"Brand loyalty"
~subject:"Customer satisfaction"
~subject:"Konsumentenverhalten"
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Search: "Customer relationship management"
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| 5 applied filters
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Subject
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Brand loyalty
Customer satisfaction
Konsumentenverhalten
Beziehungsmarketing
40
Relationship marketing
40
Consumer behaviour
27
Brand management
23
Markenführung
23
Kundenzufriedenheit
21
Brand image
16
Markenimage
16
Dienstleistungsqualität
13
Service quality
13
Brand
10
Markenartikel
10
Social Web
10
Social web
10
Beschwerdemanagement
8
Complaint management
8
Customer integration
8
Kundenintegration
8
Customer engagement
7
Internet marketing
7
Online-Marketing
7
Customer service
6
Kundenservice
6
Viral marketing
6
Virales Marketing
6
Confidence
4
Service recovery
4
Airline
3
Customer loyalty
3
E-commerce
3
Electronic Commerce
3
Emotion
3
Fluggesellschaft
3
Markentreue
3
Online retailing
3
Online-Handel
3
Service failure
3
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Online availability
All
Undetermined
23
Free
3
Type of publication
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Article
32
Book / Working Paper
2
Type of publication (narrower categories)
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Article in journal
32
Aufsatz in Zeitschrift
32
Arbeitspapier
1
Aufsatz im Buch
1
Book section
1
Collection of articles of several authors
1
Graue Literatur
1
Non-commercial literature
1
Sammelwerk
1
Working Paper
1
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Language
All
English
34
Author
All
Loureiro, Sandra Maria Correia
Van Vaerenbergh, Yves
Han, Heesup
49
Mattila, Anna S.
34
Hollebeek, Linda D.
31
Homburg, Christian
29
Verhoef, Peter C.
28
Kumar, V.
27
Gil Saura, Irene
25
Prentice, Catherine
25
Huber, Frank
23
Bruhn, Manfred
21
Bang, Nguyen
20
Klaus, Philipp
20
Hyun, Sunghyup Sean
19
Mittal, Vikas
19
Rather, Raouf Ahmad
19
Svensson, Göran
19
Bauer, Hans H.
18
Evanschitzky, Heiner
18
Usman, Osly
18
Wong, IpKin Anthony
17
Ahn, Jiseon
16
Aksoy, Lerzan
16
Gustafsson, Anders
16
Khan, Imran
16
Kim, Wansoo
16
Quach, Sara
16
So, Kevin Kam Fung
16
Swoboda, Bernhard
16
Wieseke, Jan
16
Balaji, M. S.
15
Bilgihan, Anil
15
Blut, Markus
15
Foscht, Thomas
15
Grewal, Dhruv
15
Herrmann, Andreas
15
Lemon, Katherine N.
15
Sesé, F. Javier
15
Tanford, Sarah
15
Wangenheim, Florian von
15
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Published in...
All
Journal of promotion management : innovations in planning and applied research
4
Journal of retailing and consumer services
4
International journal of hospitality management
2
Journal of business research : JBR
2
Managing service quality : MSQ ; an international journal
2
Cogent business & management
1
E-business : state of the art of ICT based challenges and solutions
1
International journal of business and globalisation : IJBG
1
International journal of business performance management
1
International journal of electronic commerce : IJEC
1
International journal of retail and distribution management
1
International journal of wine business research : IJWBR
1
Journal of hospitality marketing & management
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of service management
1
Journal of service research : JSR
1
Journal of service theory and practice
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
Marketing letters : a journal of research in marketing
1
Service business
1
The journal of brand management : an international journal
1
The journal of product & brand management
1
Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
1
World review of entrepreneurship, management and sustainable development
1
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Source
All
ECONIS (ZBW)
34
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1
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of
34
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date (oldest first)
1
Engaging with intelligent voice assistants for wellbeing and brand attachment
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
; …
- In:
The journal of brand management : an international journal
30
(
2023
)
5
,
pp. 449-460
Persistent link: https://www.econbiz.de/10014372615
Saved in:
2
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
3
Work more, pay more? : the impact of customer participation on customer pay-what-you-want payments
Van Vaerenbergh, Yves
;
Costers, Annelies
;
Van den …
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 820-841
Persistent link: https://www.econbiz.de/10014448122
Saved in:
4
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
5
I am feeling so good! : motivations for interacting in online brand communities
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
- In:
Journal of research in interactive marketing : …
17
(
2023
)
1
,
pp. 61-77
Persistent link: https://www.econbiz.de/10013536280
Saved in:
6
Engaging with omnichannel brands : the role of consumer empowerment
Itani, Omar S.
;
Loureiro, Sandra Maria Correia
; …
- In:
International journal of retail and distribution management
51
(
2023
)
2
,
pp. 238-261
Persistent link: https://www.econbiz.de/10013552701
Saved in:
7
Service brand coolness in the construction of brand loyalty : a self-presentation theory approach
Jiménez-Barreto, Jano
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013169578
Saved in:
8
Customers' online interaction experiences with fashion brands : e-information and e-buying
Loureiro, Sandra Maria Correia
;
Amorim, Marlene
- In:
E-business : state of the art of ICT based challenges …
,
(pp. 81-97)
.
2017
Persistent link: https://www.econbiz.de/10011858948
Saved in:
9
How brand authenticity and consumer brand engagement can be expressed in reviews : a text mining approach
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of promotion management : innovations in …
26
(
2020
)
4
,
pp. 457-480
Persistent link: https://www.econbiz.de/10012179137
Saved in:
10
Customer experience management in the age of big data analytics : a strategic framework
Holmlund, Maria
;
Van Vaerenbergh, Yves
;
Ciuchita, Robert
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 356-365
Persistent link: https://www.econbiz.de/10012257620
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