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~person:"McColl-Kennedy, Janet R."
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Dienstleistungsqualität"
~subject:"Interkulturelles Management"
~subject:"Konsumentenverhalten"
~type_genre:"Article in journal"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
Interkulturelles Management
Konsumentenverhalten
Service quality
55
Customer satisfaction
30
Kundenzufriedenheit
30
Consumer behaviour
23
Beziehungsmarketing
16
Relationship marketing
16
Customer service
12
Kundenservice
12
Beschwerdemanagement
8
Complaint management
8
Dienstleistungssektor
8
Health care
8
Service industry
8
Cross-cultural management
7
Dienstleistung
7
Gesundheitsversorgung
7
Services
7
Betriebliche Wertschöpfung
6
Gesundheitswesen
6
Health care system
6
USA
6
United States
6
Value creation
6
Cultural identity
5
Customer experience
5
Kulturelle Identität
5
Satisfaction
5
Zufriedenheit
5
Bildungsniveau
4
Customer integration
4
Customer value
4
Educational achievement
4
Emotion
4
Intercultural service encounters
4
Kundenintegration
4
Kundenwert
4
Lebensqualität
4
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25
Free
1
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Article
55
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Article in journal
Aufsatz in Zeitschrift
55
Arbeitspapier
7
Graue Literatur
7
Non-commercial literature
7
Working Paper
7
Aufsatz im Buch
3
Book section
3
Systematic review
1
Übersichtsarbeit
1
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English
55
Author
All
McColl-Kennedy, Janet R.
Sharma, Piyush
Staiger, Douglas
Han, Heesup
42
Prybutok, Victor R.
39
Mattila, Anna S.
38
Prentice, Catherine
32
Shahin, Arash
26
Edvardsson, Bo
22
Siciliani, Luigi
21
Sparks, Beverley
21
Knechel, W. Robert
19
Balaji, M. S.
18
Hanushek, Eric Alan
18
Witell, Lars
18
Wong, IpKin Anthony
18
Jang, Soocheong
17
Marimon, Frederic
17
Zhang, Min
17
Gong, Taeshik
16
Gustafsson, Anders
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Gil Saura, Irene
15
Söderlund, Magnus
15
Gravelle, Hugh
14
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
Park, Jungkun
14
Patterson, Paul G.
14
Qu, Hailin
14
Amin, Muslim
13
Bilgihan, Anil
13
Grégoire, Yany
13
Gursoy, Dogan
13
Karatepe, Osman M.
13
Kim, Woo Gon
13
McFadden, Kathleen L.
13
O'Cass, Aron
13
Quach, Sara
13
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The journal of services marketing
13
Journal of business research : JBR
6
Journal of service management
6
Journal of service research : JSR
5
The journal of economic perspectives : EP ; a journal of the American Economic Association
3
Journal of retailing
2
Journal of retailing and consumer services
2
Journal of service research
2
Annual review of economics
1
Brookings papers on education policy
1
Brookings-Wharton papers on urban affairs
1
California management review
1
Economics of education review
1
European journal of marketing : EJM
1
Frontiers in health policy research
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of consumer studies
1
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
1
Journal of marketing management : MM
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
The American economic review
1
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ECONIS (ZBW)
55
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1
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10
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55
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date (oldest first)
1
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
2
Mobile applications (apps) as service provider actors
Orsingher, Chiara
;
McColl-Kennedy, Janet R.
;
Zaki, Mohamed
- In:
International journal of consumer studies
48
(
2024
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10014531551
Saved in:
3
How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
Saved in:
4
Cultivating resilience for sustainable service ecosystems in turbulent times : evidence from primary health care
McColl-Kennedy, Janet R.
;
Breidbach, Christoph F.
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1167-1185
Persistent link: https://www.econbiz.de/10014473554
Saved in:
5
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
6
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
7
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
8
Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush
;
Ueno, Akiko
;
Kingshott, Russel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
Saved in:
9
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
10
Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush
;
Jain, Kokil
;
Kingshott, Russel P. J.
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
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