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~person:"Sharma, Piyush"
~subject:"Dienstleistungsqualität"
~subject:"Konsumentenverhalten"
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Dienstleistungsqualität
Konsumentenverhalten
Service quality
21
Customer satisfaction
18
Kundenzufriedenheit
18
Consumer behaviour
10
Cross-cultural management
7
Interkulturelles Management
7
Beziehungsmarketing
5
Customer service
5
Kundenservice
5
Relationship marketing
5
Dienstleistungssektor
4
Intercultural service encounters
4
Service industry
4
Cross-cultural relations
3
Cultural identity
3
Dienstleistung
3
Einzelhandel
3
Hong Kong
3
Hongkong
3
Interkulturelle Beziehungen
3
Kulturelle Identität
3
Lieferantenmanagement
3
Retail trade
3
Services
3
Supplier relationship management
3
Arbeitszufriedenheit
2
Auslandsverlagerung
2
Business services
2
Call centre
2
Callcenter
2
Competence
2
Cross-cultural competence
2
Employee retention
2
Interaction comfort
2
Intercultural
2
Interkulturelle Kompetenz
2
Internal service quality
2
Job satisfaction
2
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Undetermined
11
Type of publication
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Article
21
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Article in journal
19
Aufsatz in Zeitschrift
19
Aufsatz im Buch
2
Book section
2
Language
All
English
21
Author
All
Sharma, Piyush
Siciliani, Luigi
76
Propper, Carol
53
Straume, Odd Rune
52
Bruhn, Manfred
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Brekke, Kurt R.
37
Gravelle, Hugh
35
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
24
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Koning, Pierre
19
Michas, Paul N.
19
Zhang, Min
19
Benkenstein, Martin
18
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
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The journal of services marketing
9
Journal of business research : JBR
2
Journal of retailing and consumer services
2
Journal of service management
2
A Research Agenda for Service Marketing
1
Branding and sustainable competitive advantage : building virtual presence
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
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ECONIS (ZBW)
21
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1
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
2
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
3
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
4
Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush
;
Ueno, Akiko
;
Kingshott, Russel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
Saved in:
5
Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush
;
Jain, Kokil
;
Kingshott, Russel P. J.
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
Saved in:
6
Tourist shoppers' evaluation of retail service : a study of cross-border versus international outshoppers
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
3
,
pp. 392-419
Persistent link: https://www.econbiz.de/10011900482
Saved in:
7
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
Saved in:
8
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
9
Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
Saved in:
10
Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
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