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~subject:"Definition"
~subject:"Konsumentenverhalten"
~subject:"Qualifikation"
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Definition
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Qualifikation
Service workers
202
Dienstleistungsberufe
198
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50
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50
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38
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38
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36
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The journal of services marketing
4
Journal of service management
3
Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
3
The Oxford handbook of offshoring and global employment
2
Asia Pacific journal of marketing and logistics
1
Economia dei servizi : mercati, istituzioni, management
1
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International advances in economic research : IAER ; an official publication of the International Atlantic Economic Society
1
International journal of quality and service sciences
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International journal of selection and assessment
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Journal of labor economics
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Marketing theory
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Oxford bulletin of economics and statistics
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Personnel psychology : a journal of applied research
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Psychology & marketing
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Work, employment & society : a journal of the British Sociological Association
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ECONIS (ZBW)
33
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1
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
2
Responsibilization during uncontrollable events : understanding how consumers assign and accept responsibility for service employee welfare
Moran, Nora
;
Shepherd, Steven
;
Alvarado, Janice
- In:
The journal of services marketing
37
(
2023
)
8
,
pp. 1075-1086
Persistent link: https://www.econbiz.de/10014333596
Saved in:
3
International trade and job polarization : evidence at the worker level
Keller, Wolfgang
;
Utar, Hâle
- In:
Journal of international economics
145
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014480121
Saved in:
4
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
5
Subclinical : the invisible service worker
Bhatnagar, Kushagra
- In:
Marketing theory
20
(
2020
)
2
,
pp. 151-157
Persistent link: https://www.econbiz.de/10012230737
Saved in:
6
Customer discrimination and employment outcomes : theory and evidence from the French labor market
Combes, Pierre-Philippe
;
Decreuse, Bruno
;
Laouénan, Morgane
- In:
Journal of labor economics
34
(
2016
)
1
,
pp. 107-160
Persistent link: https://www.econbiz.de/10011487086
Saved in:
7
Does autonomy increase or decrease negative emotional displays from service workers? : a test of competing hypotheses
Smit, Brandon W.
;
Ryan, Liam C.
;
Nelson, Courtney A.
- In:
Journal of personnel psychology
15
(
2016
)
3
,
pp. 134-138
Persistent link: https://www.econbiz.de/10011644429
Saved in:
8
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
9
Service employees' reactions to mistreatment by customers : a comparison between North America and East Asia
Shao, Ruodan
;
Skarlicki, Daniel P.
- In:
Personnel psychology : a journal of applied research
67
(
2014
)
1
,
pp. 23-59
Persistent link: https://www.econbiz.de/10010341782
Saved in:
10
Problematic customers and customer service employee retaliation
Madupalli, Ramana Kumar
;
Poddar, Amit
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 244-255
Persistent link: https://www.econbiz.de/10010391424
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