Madhwacharyula, Chitra; Ramdas, Shreesha - 2023
Customer Success Workflows and Processes -- Chapter 4: Customer Onboarding: A Methodology. -- Chapter 5: Key Metrics and Beyond … stage of your company, products, customer engagement model and desired outcomes, what metrics are important to measure and … how to capture those metrics. You'll also study what kinds of workflows to establish, how to effectively map and analyze …