//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Marketing"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Marketing
30,262
Consumer behaviour
27,821
Konsumentenverhalten
27,476
Relationship marketing
25,520
Beziehungsmarketing
25,167
Theorie
17,348
Theory
17,334
Lieferantenmanagement
17,322
Supplier relationship management
17,321
Brand management
17,050
Markenführung
17,041
Marketingmanagement
16,866
Marketing management
16,214
Deutschland
13,064
Online-Marketing
12,932
Internet marketing
12,751
Germany
12,261
Social Web
9,135
Social web
9,125
Markenimage
8,753
Brand image
8,616
USA
7,815
United States
7,512
Customer satisfaction
7,423
Kundenzufriedenheit
7,304
Marktforschung
7,013
Supply chain
6,657
Lieferkette
6,641
Market research
6,569
Electronic Commerce
6,331
Markenartikel
6,113
Brand
6,068
Internationales Marketing
5,782
Dienstleistungsqualität
5,743
E-commerce
5,730
Produktdifferenzierung
5,647
Product differentiation
5,565
International marketing
5,497
Distribution channel
4,855
more ...
less ...
Online availability
All
Undetermined
2,674
Free
843
Type of publication
All
Article
4,939
Book / Working Paper
872
Other
3
Journal
2
Type of publication (narrower categories)
All
Article in journal
4,552
Aufsatz in Zeitschrift
4,552
Aufsatz im Buch
324
Book section
324
Hochschulschrift
167
Graue Literatur
144
Non-commercial literature
144
Thesis
138
Arbeitspapier
100
Working Paper
100
Collection of articles of several authors
62
Sammelwerk
62
research-article
45
Case study
44
Fallstudie
44
Conference paper
35
Konferenzbeitrag
35
Bibliografie enthalten
29
Bibliography included
29
Aufsatzsammlung
28
Konferenzschrift
17
Lehrbuch
10
Textbook
10
Reprint
9
conceptual-paper
9
Guidebook
8
Ratgeber
8
Collection of articles written by one author
7
Conference proceedings
7
Sammlung
7
Forschungsbericht
4
Fallstudiensammlung
3
Systematic review
3
Übersichtsarbeit
3
Advisory report
2
Bibliografie
2
Gutachten
2
Handbook
2
Handbuch
2
Mikroform
2
more ...
less ...
Language
All
English
5,361
German
438
Undetermined
7
French
5
Lithuanian
4
Finnish
2
Czech
1
Italian
1
Dutch
1
Polish
1
Swedish
1
more ...
less ...
Author
All
Bruhn, Manfred
25
Mattila, Anna S.
25
Prentice, Catherine
25
Han, Heesup
24
McColl-Kennedy, Janet R.
20
Gustafsson, Anders
16
Gong, Taeshik
15
Klaus, Philipp
14
Sharma, Piyush
14
Stauss, Bernd
13
Balaji, M. S.
12
Edvardsson, Bo
12
Gil Saura, Irene
12
Quach, Sara
12
Sreejesh, S.
12
Hollebeek, Linda D.
11
Usman, Osly
11
Van Vaerenbergh, Yves
11
Witell, Lars
11
Das, Jishnu
10
Grewal, Dhruv
10
Grégoire, Yany
10
Jang, Soocheong
10
Park, Jungkun
10
Prybutok, Victor R.
10
Qu, Hailin
10
Wirtz, Jochen
10
Wong, IpKin Anthony
10
Benkenstein, Martin
9
Bolton, Ruth N.
9
Izogo, Ernest Emeka
9
Patterson, Paul G.
9
Voorhees, Clay M.
9
Auh, Seigyoung
8
Berry, Leonard L.
8
Bilgihan, Anil
8
Dagger, Tracey S.
8
Gursoy, Dogan
8
Hammerschmidt, Maik
8
Hogreve, Jens
8
more ...
less ...
Institution
All
National Bureau of Economic Research
5
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Deutschland / Bundeswehr / Universität Hamburg
2
European Health Care Conference <2, 2011, Hamburg>
2
Nomos Verlagsgesellschaft
2
OECD
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Siauliai University
2
Springer Fachmedien Wiesbaden
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
De Gruyter Oldenbourg
1
Fachtagung "Human Resources - Qualitätsaspekte der Ausbildung in der Empirischen Forschung" <2015, Wiesbaden>
1
Fraunhofer IRB-Verlag
1
Fraunhofer-Center für Maritime Logistik und Dienstleistungen
1
Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
Górnośląska Wyższa Szkoła Handlowa Im. Wojciecha Korfantego
1
IGI Global
1
IIF - Institut für Industriekommunikation und Fachmedien GmbH / Apprimus Verlag
1
IT Service Management Forum Deutschland
1
International Conference on Services Management <North Cyprus)>
1
International Healthcare Industry Research
1
Leuphana Universität Lüneburg
1
Liechtensteinischer Bankenverband
1
Lithuanian Academy of Physical Education
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
QUIS <11, 2009, Wolfsburg>
1
RWTH Aachen
1
Ruhr-Universität Bochum
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
241
International journal of hospitality management
180
Journal of business research : JBR
147
The journal of services marketing
138
The service industries journal
106
Services marketing quarterly
78
International journal of contemporary hospitality management
75
Journal of hospitality marketing & management
75
Journal of service research : JSR
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
68
Journal of travel and tourism marketing
66
Journal of service management
63
Service business
57
Industrial marketing management : the international journal for industrial and high-tech firms
47
Tourism management : research, policies, practice
42
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Journal of service research
41
The TQM journal : the international review of organizational improvement
41
Cogent business & management
39
Asia Pacific journal of marketing and logistics
36
International journal of services and operations management
36
Journal of air transport management
36
Journal of the Academy of Marketing Science
36
Journal of strategic marketing
33
International journal of quality and service sciences
32
The international journal of bank marketing : IJBM
30
Managing service quality : MSQ ; an international journal
29
Psychology & marketing
29
Marketing intelligence & planning
27
International journal of quality & reliability management
26
Journal of service theory and practice : JSTP
26
International journal of services, economics and management
25
Journal of retailing
25
Journal of service theory and practice
25
European journal of marketing : EJM
24
Total quality management & business excellence
23
International journal of electronic customer relationship management : IJECRM
22
International journal of productivity and quality management : IJPQM
22
Journal of marketing
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
more ...
less ...
Source
All
ECONIS (ZBW)
5,744
Other ZBW resources
57
BASE
12
RePEc
3
Showing
71
-
80
of
5,816
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
71
The effect of bonding, responsiveness and communication on customer retention : the mediating role of customer satisfaction
Negassa, Gebeyehu Jalu
;
Japee, Gurudutta Pradeep
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
2
,
pp. 115-131
Persistent link: https://www.econbiz.de/10014290415
Saved in:
72
Determinants of customer satisfaction in a B2B IT context : a structural equation modeling approach
Sureshchandar, G. S.
- In:
Quality management journal : QMJ
30
(
2023
)
2
,
pp. 135-149
Persistent link: https://www.econbiz.de/10014291640
Saved in:
73
COVID-19 Impact on Tourism Performance in Africa
Chihwai, Peter
(
ed.
)
-
2024
Marketing
Strategies for Domestic Tourism Post-COVID-19 Recovery -- Tourism
Marketing
During and Post COVID-19 in Africa …
Persistent link: https://www.econbiz.de/10014527964
Saved in:
74
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
75
Gaining customer loyalty with tracking information quality in B2B logistics
Rai, Arun
;
Tang, Xinlin
;
Yin, Zhitao
;
Du, Steven
- In:
Journal of management information systems : JMIS
39
(
2022
)
2
,
pp. 307-335
Persistent link: https://www.econbiz.de/10013367713
Saved in:
76
The impact and success of health-care-related social media usage- pre- and post-COVID analysis
Srivastava, Mallika
;
Raina, Madhur
- In:
International journal of pharmaceutical and healthcare …
16
(
2022
)
4
,
pp. 624-644
Persistent link: https://www.econbiz.de/10014336857
Saved in:
77
Effects of online reviews and competition on quality and pricing strategies
Zhao, Cui
;
Wang, Xiaojun
;
Xiao, Yongbo
;
Sheng, Jie
- In:
Production and operations management : the flagship …
31
(
2022
)
10
,
pp. 3840-3858
Persistent link: https://www.econbiz.de/10013419408
Saved in:
78
How do destination negative events trigger tourists' perceived betrayal and boycott? : the moderating role of relationship quality
Su, LuJun
;
Jia, Bocong
;
Huang, Yinghua
- In:
Tourism management : research, policies, practice
92
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013326665
Saved in:
79
Destination website quality, users' attitudes and the willingness to participate in online co-creation experiences
Jiménez-Barreto, Jano
;
Campo-Martínez, Sara
- In:
European journal of management and business economics : …
27
(
2018
)
1
,
pp. 26-41
Persistent link: https://www.econbiz.de/10011823871
Saved in:
80
Consumer-to-consumer conflicts and brand moderation strategies during COVID-19 service failures : a framework for international marketers
Dineva, Denitsa
;
Breitsohl, Jan
;
Roschk, Holger
; …
- In:
International marketing review
40
(
2023
)
5
,
pp. 1112-1133
Persistent link: https://www.econbiz.de/10014470109
Saved in:
First
Prev
4
5
6
7
8
9
10
11
12
13
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->