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Search: subject:"internal service quality"
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Dienstleistungsqualität
14
Service quality
14
Internal service quality
10
Customer satisfaction
9
Kundenzufriedenheit
9
internal service quality
9
Arbeitszufriedenheit
7
Job satisfaction
7
Quality management
6
Qualitätsmanagement
6
Internal services
4
Interne Dienstleistung
4
external service quality
4
Employee retention
3
Hotel industry
3
Hotellerie
3
Internal marketing
3
Mitarbeiterbindung
3
Performance measurement
3
Performance-Messung
3
Betriebsklima
2
Business services
2
Business-to-business services
2
Customer service
2
Dienstleistung
2
Dienstleistungshandel
2
Employee commitment
2
Employee performance
2
Employee satisfaction
2
Employee well-being
2
Hospital
2
Independence
2
Interdependence
2
Internal service complexity
2
Internal service-complexity determinants
2
Krankenhaus
2
Kundenservice
2
Measurement
2
Messung
2
Non-linear effects
2
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Undetermined
13
Free
2
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Article
20
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Article in journal
15
Aufsatz in Zeitschrift
15
research-article
4
Article
1
Language
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English
20
Author
All
Sharma, Piyush
4
Almohaimmeed, Bader M.
2
Braun, Corina
2
Fung, Chaktin
2
Hadwich, Karsten
2
Kong, Titus Tak Chuen
2
Ling, Qian
2
Su, Yong
2
Abu‐ElSamen, Amjad A.
1
Akroush, Mamoun N.
1
Baek, Jihyun
1
Chadha, Suresh Kumar
1
Chen, Wen-jung
1
Choi, Sunmee
1
Heineke, Janelle
1
Hu, Rong
1
Jiang, Chunfang
1
Joshi, Pradeep
1
Jyoti, Jeevan
1
Kang, Hayoung
1
Kim, Gi-jin
1
Kingshott, Russel P. J.
1
Kingshott, Russel P.J.
1
Kour, Sumeet
1
Lin, Meizhen
1
Liu, Yanling
1
McLaughlin, Amy
1
Odetallah, Abdelhadi L.
1
Podell, Aubrey L.
1
Prabhu, Sandeep
1
Prentice, Catherine
1
Ren, Z. Justin
1
Samawi, Ghazi A.
1
Sharma, Jyoti
1
Tucker, Anita L.
1
Wang, Jie
1
Wu, Kuo-ping
1
Wu, Xiaoyi
1
Wu, Zhan
1
Zhan, Wu
1
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Published in...
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International journal of hospitality management
3
European Business Review
1
European business review : EBR ; the official journal of the International Management Centres, Europe
1
International journal of business and globalisation : IJBG
1
International journal of services and standards
1
Journal of Service Management
1
Journal of Services Marketing
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality marketing & management
1
Journal of service management
1
Marketing Intelligence & Planning
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
The international journal of human resource management
1
The journal of services marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
1
Verslas: Teorija ir praktika / Business: Theory and Practice
1
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ECONIS (ZBW)
15
Other ZBW resources
4
EconStor
1
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1
Literature review of service quality concepts, models and scales
Prabhu, Sandeep
- In:
International journal of business and globalisation : IJBG
33
(
2023
)
1/2
,
pp. 76-93
Persistent link: https://www.econbiz.de/10014232688
Saved in:
2
Internal
service
quality
and external service quality using two versions of SERVQUAL scale: An empirical evidence from five malls in the capital city of Saudi Arabia
Almohaimmeed, Bader M.
- In:
Verslas: Teorija ir praktika / Business: Theory and Practice
20
(
2019
),
pp. 158-169
organizations to their own customers. The aim of this study was to investigate the influence of
internal
service
quality
(ISQ) on …
Persistent link: https://www.econbiz.de/10012703536
Saved in:
3
Internal
service
quality
and external service quality using two versions of SERVQUAL scale : An empirical evidence from five malls in the capital city of Saudi Arabia
Almohaimmeed, Bader M.
- In:
Verslas : teorija ir praktika : Vilniaus Gedimino …
20
(
2019
),
pp. 158-169
organizations to their own customers. The aim of this study was to investigate the influence of
internal
service
quality
(ISQ) on …
Persistent link: https://www.econbiz.de/10012020043
Saved in:
4
The effects of service climate and
internal
service
quality
on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
5
Managing
internal
service
quality
in hotels : determinants and implications
Wu, Xiaoyi
;
Wang, Jie
;
Ling, Qian
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012595653
Saved in:
6
The impact of
internal
service
quality
on preventable adverse events in hospitals
Zheng, Sarah
;
Tucker, Anita L.
;
Ren, Z. Justin
; …
- In:
Production and operations management : the flagship …
27
(
2018
)
12
,
pp. 2201-2212
Persistent link: https://www.econbiz.de/10011970057
Saved in:
7
Linking
internal
service
quality
and casino dealer performance
Prentice, Catherine
- In:
Journal of hospitality marketing & management
27
(
2018
)
6
,
pp. 733-753
Persistent link: https://www.econbiz.de/10011920095
Saved in:
8
Determinants of perceived internal service complexity : an empirical analysis of promoting and limiting complexity factors
Braun, Corina
;
Hadwich, Karsten
- In:
European business review : EBR ; the official journal …
29
(
2017
)
1
,
pp. 123-152
Persistent link: https://www.econbiz.de/10011646792
Saved in:
9
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
Saved in:
10
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
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