Search Results - subject:"rapport"

The joint effect of flirting and emotional labor on customer service-related outcomes

Medler-Liraz, Hana; Seger-Guttmann, Tali - In: Journal of retailing and consumer services 60 (2021), pp. 1-12

Persistent link: https://www.econbiz.de/10012502728

Relationship among patients perception toward service encounters emotional expression, rapport and satisfaction

Chung, Hyunseung; Park, Seolwoo - In: Global Business & Finance Review (GBFR) 22 (2017) 1, pp. 8-22

Persistent link: https://www.econbiz.de/10012286615

Relationship among patients perception toward service encounters emotional expression, rapport and satisfaction

Chung, Hyunseung; Park, Seolwoo - In: Global business and finance review 22 (2017) 1, pp. 8-22

Persistent link: https://www.econbiz.de/10011849083

Enhancing hospitality experience with service robots : the mediating role of rapport building

Qiu, Hailian; Li, Minglong; Shua, Boyang; Bai, Billy - In: Journal of hospitality marketing & management 29 (2020) 3, pp. 247-268

Persistent link: https://www.econbiz.de/10012256132

Customer ethnic bias in service encounters

Linzmajer, Marc; Brach, Simon; Walsh, Gianfranco; … - In: Journal of service research 23 (2020) 2, pp. 194-210

Persistent link: https://www.econbiz.de/10012216633

Demystifying the impact of self-indulgence and self-control on customer-employee rapport and customer happiness

Fatima, Johra Kayeser; Di Mascio, Rita; Sharma, Piyush - In: Journal of retailing and consumer services 53 (2020), pp. 1-7

Persistent link: https://www.econbiz.de/10012171839

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SUCCESS FACTORS: AN EXPLORATORY STUDY

ALAMGIR, Mohammed; SHAMSUDDOHA, Mohammad - 2015

isolation mostly focusing on technology ignoring other extra-organizational issues like social rapport and customer knowledge …. Likewise, CRM success is poorly sketched and social rapport as a facilitator of knowledge generation has received little … knowledge and social rapport on CRM success. The present study considers the Resource-based view in developing CRM success …

Persistent link: https://www.econbiz.de/10011316286

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SUCCESS FACTORS: AN EXPLORATORY STUDY

Alamgir, Mohammed; Shamsuddoha, Mohammad - In: EcoForum 4 (2015) 1, pp. 7-7

like social rapport and customer knowledge. Likewise, CRM success is poorly sketched and social rapport as a facilitator of … inspect the role of CRM, customer knowledge and social rapport on CRM success. The present study considers the Resource …

Persistent link: https://www.econbiz.de/10011191405

The effect of tour leaders' emotional intelligence on tourists' consequences

Tsaur, Sheng-Hshiung; Ku, Pi-Shen - In: Journal of travel research : a quarterly publication of … 58 (2019) 1, pp. 63-76

Persistent link: https://www.econbiz.de/10011982199

Dimensions of effective sales coaching : scale development and validation

Nguyen, Carlin A.; Artis, Andrew B.; Plank, Richard E.; … - In: Journal of personal selling & sales management : JPSSM 39 (2019) 3, pp. 299-315

Persistent link: https://www.econbiz.de/10012200890