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Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle; Rajaobelina, Lova; Ricard, Line; … - In: The service industries journal 37 (2017) 5/6, pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
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Customer service well-being : scale development and validation
Falter, Mareike; Hadwich, Karsten - In: The service industries journal 40 (2020) 1/2, pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
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Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro; Ho, Bach Quang - In: The service industries journal 43 (2023) 3/4, pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
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Consumers' captive service experiences : it's you and me
Rayburn, Steven W. - In: The service industries journal 35 (2015) 15/16, pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
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An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.; Shainesh, G.; Sharma, Anand K. - In: The service industries journal 35 (2015) 13/14, pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
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Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve; Gruenewald, Kira; Saunders, Mark - In: The service industries journal 40 (2020) 15/16, pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
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Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen; Hofmeister, Johannes; Chew, Patricia Y. P.; … - In: The service industries journal 43 (2023) 15/16, pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
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Heritage site management : from dark tourism to transformative service experience?
Magee, Roxanna; Gilmore, Audrey - In: The service industries journal 35 (2015) 15/16, pp. 898-917
Persistent link: https://www.econbiz.de/10011416854
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Modeling revenge and avoidance in the mobile service industry : moderation role of technology anxiety
Hsu, Li-Chun; Wang, Kai-Yu; Chih, Wen-Hai; Lin, Wei-Ching - In: The service industries journal 41 (2021) 15/16, pp. 1029-1052
Persistent link: https://www.econbiz.de/10012695309
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Relational bonds, customer engagement, and service quality
Chang, Chia-Wen; Huang, Heng-Chiang; Wang, Shih-Ju; Lee, Han - In: The service industries journal 41 (2021) 5/6, pp. 330-354
Persistent link: https://www.econbiz.de/10012498577