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92
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Asia Pacific journal of marketing and logistics
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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1
Customer-base management in network industries : the moderating role of network size and market growth
Maicas, Juan Pablo
;
Sesé, F. Javier
- In:
European management review : the journal of the …
12
(
2015
)
4
,
pp. 209-220
Persistent link: https://www.econbiz.de/10011531348
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2
An integrated model of the effects of service evaluation, corporate image, and switching barriers on customer loyalty
Giovanis, Apostolos
;
Tsoukatos, Evangelos
- In:
Journal of transnational management : the official …
22
(
2017
)
1
,
pp. 4-24
Persistent link: https://www.econbiz.de/10011774231
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3
Electronic mobile service quality and customer loyalty : the conditional indirect effect of relationship quality and customer satisfaction
Simiyu, Gabriel
;
Bonuke, Ronald
- In:
International journal of financial services management …
11
(
2023
)
4
,
pp. 300-327
Persistent link: https://www.econbiz.de/10015064466
Saved in:
4
The impact of customer satisfaction and switching barriers on customer loyalty in Pakistani mobile telecommunication services
Bhutto, Niaz Ahmed
;
Azhar, Sarwar M.
;
Sarki, Irshad Hussain
- In:
Journal of management research
4
(
2012
)
4
,
pp. 180-191
Persistent link: https://www.econbiz.de/10009727358
Saved in:
5
Investigation of the relationship between service values and loyalty behaviors under high commitment
Hur, Won-moo
;
Hyun Kyung Kim
;
Kim, Hanna
- In:
Service business
7
(
2013
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10009728543
Saved in:
6
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
7
Who should handle retail? : vertical contracts, customer service, and social welfare in a Chinese mobile phone market
Li, Jia
;
Moul, Charles C.
- In:
International journal of industrial organization
39
(
2015
),
pp. 29-43
Persistent link: https://www.econbiz.de/10011486175
Saved in:
8
Make a customer, not a sale : tourist satisfaction in Hong Kong
Agyeiwaah, Elizabeth
;
Adongo, Raymond
;
Dimache, Alexandru
; …
- In:
Tourism management : research, policies, practice
57
(
2016
),
pp. 68-79
Persistent link: https://www.econbiz.de/10011555494
Saved in:
9
A conceptual model of the drivers and outcomes of mobile CRM application adoption
Rodriguez, Michael
;
Trainor, Kevin
- In:
Journal of research in interactive marketing : …
10
(
2016
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10011555654
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10
Understanding customer engagement and loyalty : a case of mobile devices for shopping
Thakur, Rakhi
- In:
Journal of retailing and consumer services
32
(
2016
),
pp. 151-163
Persistent link: https://www.econbiz.de/10011556638
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