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1
Customers' dissatisfaction with banking channels and their intention to leave
banks
: the moderating effect of
trust
and trusting beliefs
Kabadayi, Sertan
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
3
,
pp. 194-208
Persistent link: https://www.econbiz.de/10011554775
Saved in:
2
A framework for understanding the evolution of relationship quality and the customer relationship development process
Atorough, Peter
;
Salem, Heba
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011594161
Saved in:
3
Trust
recovery tactics in financial services : the moderating role of service failure severity
Raza, Ali
;
Tsiotsou, Rodoula
;
Sarfraz, Muhammad
;
Ishaq, …
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1611-1639
Persistent link: https://www.econbiz.de/10014470723
Saved in:
4
Corporate social responsibility as a determinant of consumer loyalty : an examination of ethical standard, satisfaction, and
trust
Park, Eunil
;
Kim, Ki Joon
;
Kwon, Sang Jib
- In:
Journal of business research : JBR
76
(
2017
),
pp. 8-13
Persistent link: https://www.econbiz.de/10011712545
Saved in:
5
A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio
;
Toni, Deonir de
;
Barcellos, …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
4
,
pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
Saved in:
6
The effects of perceived value dimensions on customer satisfaction and loyalty : a comparison between traditional
banks
and fintechs
Mainardes, Emerson Wagner
;
Freitas, Neudson Peres de
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 641-662
Persistent link: https://www.econbiz.de/10014267111
Saved in:
7
Effects of ethical sales behaviour on satisfaction,
trust
, commitment, retention and words-of-mouth
Ou, Wei-Ming
;
Shih, Chia-Mei
;
Chen, Chin-Yuan
- In:
International journal of commerce and management
25
(
2015
)
4
,
pp. 673-686
Persistent link: https://www.econbiz.de/10011446689
Saved in:
8
The important role of ethical behavior in improving customer loyalty
I Gede Riana
- In:
Human systems management : HSM
40
(
2021
)
3
,
pp. 379-394
Persistent link: https://www.econbiz.de/10012603750
Saved in:
9
When unethical practices harm relationship outcomes : testing the influence of consumer-perceived unethical behaviour on
trust
and satisfaction in the banking sector
Kanyurhi, Eddy Balemba
;
Akonkwa, Déogratias Bugandwa Mungu
- In:
International journal of bank marketing
42
(
2024
)
6
,
pp. 1178-1211
Persistent link: https://www.econbiz.de/10015057270
Saved in:
10
A disaggregated approach to establishing the antecedents and outcome of relationship quality in the South African banking industry
Mostert, Pierre
;
Theron, Eksteen
;
Kruger, Jack
- In:
International journal of services, economics and management
12
(
2021
)
4
,
pp. 317-337
Persistent link: https://www.econbiz.de/10012800833
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