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Journal of business ethics : JOBE
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International journal of hospitality management
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International Journal of Contemporary Hospitality Management
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Journal of Business Ethics
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Personnel review
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The TQM journal : the international review of organizational improvement
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Management research review
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1
Examination of the antecedents and the outcomes of customer incivility : a case study in the Vietnamese hospitality industry
Huan Quang Ngo
;
Bang Nguyen Viet
;
Phuc Log Nguyen
- In:
International journal of business and emerging markets …
16
(
2024
)
1
,
pp. 50-70
Persistent link: https://www.econbiz.de/10015057268
Saved in:
2
Exploring the influence of ethical climate on employee compassion in the hospitality industry
Zoghbi-Manrique-de-Lara, Pablo
;
Guerra-Baez, Rita
- In:
Journal of business ethics : JOBE
133
(
2016
)
3
,
pp. 605-617
Persistent link: https://www.econbiz.de/10011450881
Saved in:
3
A multilevel investigation of the link between ethical leadership behaviour and employees green behaviour in the hospitality industry
Wood, Bronwyn P.
;
Eid, Riyad
;
Agag, Gomaa
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012820016
Saved in:
4
Mediating mechanisms in the relationship between supervisor incivility and employee service delivery in the hospitality industry
Im, Angie Yeonsook
;
Cho, Seonghee
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 642-662
Persistent link: https://www.econbiz.de/10013164488
Saved in:
5
Group diversity and employee service innovative behavior in the hospitality industry : a multilevel model
Yang, Mingjun
;
Luu Trong Tuan
;
Qian, David
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 808-835
Persistent link: https://www.econbiz.de/10013164503
Saved in:
6
Does a leader's "partiality" affect employees' proactivity in the hospitality industry? : a cross-level analysis
Cheng, Tan
;
Zhang, Pan
;
Guo, Yulang
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300146
Saved in:
7
Customer and employee incivility and its causal effects in the hospitality industry
Torres, Edwin N.
;
Van Niekerk, Mathilda
;
Orlowski, Marissa
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 48-66
Persistent link: https://www.econbiz.de/10011669662
Saved in:
8
Improving frontline service employees' innovative behavior using conflict management in the hospitality industry : the mediating role of engagement
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 498-507
Persistent link: https://www.econbiz.de/10011903598
Saved in:
9
Service sabotage in hospitality : a meta-analytic review
Liu, Mingwei
;
Zhang, Pengcheng
;
Gui, Chenglin
;
Lei, Chao
; …
- In:
Journal of hospitality marketing & management
31
(
2022
)
8
,
pp. 984-1008
Persistent link: https://www.econbiz.de/10013459486
Saved in:
10
Extra-role service under pressure in the hospitality industry : the role of mindfulness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
Tourism management perspectives : TMP
44
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013494151
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