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Domestic airline service expec...
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Showing
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1
Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic
airline
services
in Japan?
Oskaki, Takanori
;
Kubota, Yukihiro
- In:
Journal of air transport management
57
(
2016
),
pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
Saved in:
2
Validating a consumer-based service brand equity (CBSBE) model in the
airline
industry
Sarker, Moniruzzaman
;
Mohd-Any, Amrul Asraf
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
Saved in:
3
The anomaly of
airline
passenger behavioral intention : a comparison between low-cost and full-service airlines
Auryn Rachma Maulisa
;
Rahayu Hijrah Hati
- In:
ASEAN marketing journal : Association of Southeast …
10
(
2018
)
2
,
pp. 75-90
Persistent link: https://www.econbiz.de/10012106923
Saved in:
4
Role of alliance brand awareness on customer's behavioural response and satisfaction : case of "sky team" global
airline
alliance
Kassir, Ali Mohammad
- In:
EuroMed journal of management : EMJM
6
(
2024
)
1
,
pp. 72-99
Persistent link: https://www.econbiz.de/10014490987
Saved in:
5
Value or quality? : differences in airlines' customer satisfaction strategies across national markets
Messner, Wolfgang
- In:
Services marketing quarterly
41
(
2020
)
3
,
pp. 205-235
Persistent link: https://www.econbiz.de/10012256939
Saved in:
6
The impact of service recovery output/process on customer satisfaction and loyalty : the case of the
airline
industry
Etemad-Sajadi, Reza
;
Bohrer, Laura
- In:
Tourism and hospitality research : THR
19
(
2019
)
2
,
pp. 259-266
Persistent link: https://www.econbiz.de/10012165672
Saved in:
7
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic
airline
industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
8
The impact of an aircraft's service environment on perceptions of in-flight food quality
Messner, Wolfgang
- In:
Journal of air transport management
53
(
2016
),
pp. 123-130
Persistent link: https://www.econbiz.de/10011546137
Saved in:
9
Using TRIZ to enhance passengers' perceptions of an
airline
's image through service quality and safety
Thongchai Jeeradist
;
Natcha Thawesaengskulthai
; …
- In:
Journal of air transport management
53
(
2016
),
pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
Saved in:
10
Quality risk assessment model for
airline
services
concerning Taiwanese airlines
Hu, Kai-Chieh
;
Hsiao, Man-Wei
- In:
Journal of air transport management
53
(
2016
),
pp. 177-185
Persistent link: https://www.econbiz.de/10011546508
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