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Ensuring positive feedback : factors that influence customer satisfaction in the contemporary hospitality industry
Radojevic, Tijana; Stanisic, Nemanja; Stanic, Nenad - In: Tourism management : research, policies, practice 51 (2015), pp. 13-21
Persistent link: https://www.econbiz.de/10011414859
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Hospitality servicescape effects on customer-employee interactions : a multilevel study
Kaminakis, Kostas; Karantinou, Kalipso; Koritos, Christos; … - In: Tourism management : research, policies, practice 72 (2019), pp. 130-144
Persistent link: https://www.econbiz.de/10011995787
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A meta-analysis of antecedents of pro-environmental behavioral intention of tourists and hospitality consumers
Lin, Mao-Tang; Zhu, Dan; Liu, Claire; Kim, Peter Beomcheol - In: Tourism management : research, policies, practice 93 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013366088
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Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng; Teichert, Thorsten; Deng, Shengliang; Liu, Yong; … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
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A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau : 3-dimensional importance-performance analysis
Lai, Ivan K. W.; Hitchcock, Michael - In: Tourism management : research, policies, practice 55 (2016), pp. 139-159
Persistent link: https://www.econbiz.de/10011496308
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An online reviews-driven method for the prioritization of improvements in hotel services
Zhang, Chenxi; Xu, Zeshui; Gou, Xunjie; Chen, Shuixia - In: Tourism management : research, policies, practice 87 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012648426
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Make a customer, not a sale : tourist satisfaction in Hong Kong
Agyeiwaah, Elizabeth; Adongo, Raymond; Dimache, Alexandru; … - In: Tourism management : research, policies, practice 57 (2016), pp. 68-79
Persistent link: https://www.econbiz.de/10011555494
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Service quality and the training of employees : the mediating role of organizational commitment
Dhar, Rajib Lochan - In: Tourism management : research, policies, practice 46 (2015), pp. 419-430
Persistent link: https://www.econbiz.de/10010486210
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The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar; Berenguer Contrí, Gloria; … - In: Tourism management : research, policies, practice 75 (2019), pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
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Plastic loyalty : investigating loyalty card programs for a Finnish hotel chain
Pesonen, Juho; Komppula, Raija; Murphy, Jamie - In: Tourism management : research, policies, practice 73 (2019), pp. 115-122
Persistent link: https://www.econbiz.de/10012004907