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~isPartOf:"Gabler Edition Wissenschaft"
~isPartOf:"Service business"
~subject:"Kundenservice"
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Kundenservice
Beziehungsmarketing
182
Relationship marketing
182
Theorie
82
Theory
82
Deutschland
70
Germany
70
Consumer behaviour
64
Konsumentenverhalten
64
Dienstleistungsqualität
53
Service quality
53
Customer satisfaction
51
Kundenzufriedenheit
51
Kundenmanagement
36
Lieferantenmanagement
31
Supplier relationship management
31
Customer value
20
Kundenwert
20
B-to-B-Marketing
19
Business-to-business marketing
19
Customer integration
19
Kundenintegration
19
Kundenbindung
18
Marketing management
18
Marketingmanagement
18
Estimation
17
Kundenorientierung
17
Schätzung
17
Beschwerdemanagement
14
Brand management
14
Complaint management
14
Customer service
14
Markenführung
14
Marketing
14
Erfolgsfaktor
13
Success factor
13
Vertrauen
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Stiller, Michael
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Aa, Zanna van der
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Becker, Marc
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Bloemer, Johanna M.
1
Chen, Yuan
1
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1
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1
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1
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1
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1
Gregori, Christoph
1
Henseler, Jörg
1
Lee, Donhee
1
Lee, Sang M.
1
Li, Xiaodong
1
Mahr, Dominik
1
Martin, Isabel
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1
Román, Sergio
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Seidel, Alina
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Teng, Teng
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Gabler Edition Wissenschaft
Service business
The journal of services marketing
39
Journal of retailing and consumer services
37
International journal of hospitality management
33
Journal of business research : JBR
33
Journal of service research
18
The service industries journal
16
Journal of service research : JSR
15
SpringerLink / Bücher
15
Journal of service theory and practice
12
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
Journal of the Academy of Marketing Science
10
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
9
International journal of business and economics
8
Journal of marketing
8
International journal of services and operations management
7
Journal of retailing
7
European journal of marketing
6
Journal of hospitality marketing & management
6
Journal of service management
6
Psychology & marketing
6
The journal of business & industrial marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Tourism management : research, policies, practice
6
Business horizons
5
European journal of marketing : EJM
5
European research studies
5
Europäische Hochschulschriften / 5
5
Harvard-Business-Manager : das Wissen der Besten
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
Springer eBook Collection / Business and Economics
5
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ECONIS (ZBW)
14
Showing
1
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10
of
14
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date (oldest first)
1
Management von Kundenfeedback : integrative Konzeption und empirische Transaktionsanalyse der Erfolgswirksamkeit
Angerer, Thomas
-
2003
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001825906
Saved in:
2
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
3
Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng
;
Zhang, Shengliang
;
Li, Xiaodong
;
Chen, Yuan
- In:
Service business
14
(
2020
)
2
,
pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
Saved in:
4
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
5
"Untact" : a new customer service strategy in the digital age
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
14
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012172751
Saved in:
6
Kundenorientierte Kommunikation : Konzeptionalisierung und empirische Analyse im Dienstleistungsbereich
Seidel, Alina
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10013515473
Saved in:
7
Kundenberatung im persönlichen Verkauf : Ein problemlösungsorientierter Ansatz für den stationären Einzelhandel
Stiller, Michael
-
2006
Persistent link: https://www.econbiz.de/10013515589
Saved in:
8
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
9
The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Service business
10
(
2016
)
2
,
pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
Saved in:
10
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Saved in:
1
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