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The four Ps of patient experience : a new strategic framework informed by theory and practice
Kash, Bita A.; McKahan, Molly; Tomaszewski, Lesley; … - In: Health marketing quarterly 35 (2018) 4, pp. 313-325
Persistent link: https://www.econbiz.de/10011979399
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Social media : how hospital Facebook activity may influence patient satisfaction
Richter, Jason P.; Kazley, Abby Swanson - In: Health marketing quarterly 37 (2020) 1, pp. 1-9
Persistent link: https://www.econbiz.de/10012200165
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The relationship between emergency department wait times and inpatient satisfaction
Davenport, Polly J.; O'Connor, Stephen J.; Szychowski, … - In: Health marketing quarterly 34 (2017) 2, pp. 97-112
Persistent link: https://www.econbiz.de/10011706883
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Developing a framework of service convenience in health care : an exploratory study for a primary care provider
Tuzovic, Sven; Kuppelwieser, Volker - In: Health marketing quarterly 33 (2016) 2, pp. 127-148
Persistent link: https://www.econbiz.de/10011517947
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Understanding the factors that influence patient satisfaction with ambulance services
Bogomolova, Svetlana; Tan, P. J.; Dunn, S. P.; … - In: Health marketing quarterly 33 (2016) 2, pp. 163-180
Persistent link: https://www.econbiz.de/10011517975
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Patient satisfaction and organizational impact : a hierarchical linear modeling approach
Otani, Koichiro; Kim, B. Joon; Waterman, Brian; … - In: Health marketing quarterly 29 (2012) 3, pp. 256-269
Persistent link: https://www.econbiz.de/10009657662
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Service quality and performance in the public health-care sector
Chahal, Hardeep; Kumari, Neetu - In: Health marketing quarterly 29 (2012) 3, pp. 181-205
Persistent link: https://www.econbiz.de/10009657687
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A descriptive analysis of nursing satisfaction : first-time versus non-first-time medical-surgical patients
Oetker-Black, Sharon; Petrochuk, Michael - In: Health marketing quarterly 29 (2012) 4, pp. 303-310
Persistent link: https://www.econbiz.de/10009714050
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Patient satisfaction scores and their relationship to hospital website quality measures
Ford, Eric W.; Huerta, Timothy R.; Diana, Mark L.; … - In: Health marketing quarterly 30 (2013) 4, pp. 334-348
Persistent link: https://www.econbiz.de/10010244736
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Determinants of patient satisfaction with public hospital services
Ladhari, Riadh; Rigaux-Bricmont, Benny - In: Health marketing quarterly 30 (2013) 4, pp. 299-318
Persistent link: https://www.econbiz.de/10010244751