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~isPartOf:"Health marketing quarterly"
~subject:"Kundenzufriedenheit"
~subject:"Manufacturing industries"
~subject:"Schätzung"
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The impact of quality manageme...
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Kundenzufriedenheit
Manufacturing industries
Schätzung
Hospital
49
Krankenhaus
49
Gesundheitsversorgung
28
Health care
28
Dienstleistungsqualität
26
Service quality
26
Customer satisfaction
19
Patienten
16
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16
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patient satisfaction
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5
Qualitätsmanagement
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Relationship marketing
5
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4
social media
4
Ärzte
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Internet marketing
3
Nursing profession
3
Online-Marketing
3
Performance measurement
3
Performance-Messung
3
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3
service quality
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Kazley, Abby Swanson
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1
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Health marketing quarterly
International journal of hospitality management
174
International journal of productivity and quality management : IJPQM
129
Discussion paper series / IZA
100
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
99
The TQM journal : the international review of organizational improvement
80
International journal of contemporary hospitality management
71
International journal of quality & reliability management
68
Working paper / National Bureau of Economic Research, Inc.
66
NBER working paper series
61
Journal of hospitality marketing & management
60
NBER Working Paper
54
International journal of production research
53
Total quality management & business excellence
48
Tourism management : research, policies, practice
48
IZA Discussion Papers
43
IZA Discussion Paper
41
Journal of travel and tourism marketing
41
Applied economics
39
International journal of production economics
36
International journal of six sigma and competitive advantage : IJSSCA
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
International journal of services and operations management
29
Quality management journal : QMJ
27
Discussion paper / Centre for Economic Policy Research
25
Journal of retailing and consumer services
24
The service industries journal
23
CESifo working papers
21
Discussion paper
21
International journal of process management and benchmarking : IJPMB
20
International journal of quality and service sciences
20
Working paper
20
Cogent business & management
18
Health care management review : HCM review
18
International journal of services, economics and management
18
The American economic review
18
Journal of business research : JBR
17
Discussion papers / CEPR
16
The journal of services marketing
16
Benchmarking : an international journal ; BIJ
15
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ECONIS (ZBW)
19
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1
The four Ps of patient experience : a new strategic framework informed by theory and practice
Kash, Bita A.
;
McKahan, Molly
;
Tomaszewski, Lesley
; …
- In:
Health marketing quarterly
35
(
2018
)
4
,
pp. 313-325
Persistent link: https://www.econbiz.de/10011979399
Saved in:
2
Social media : how
hospital
Facebook activity may influence patient satisfaction
Richter, Jason P.
;
Kazley, Abby Swanson
- In:
Health marketing quarterly
37
(
2020
)
1
,
pp. 1-9
Persistent link: https://www.econbiz.de/10012200165
Saved in:
3
The relationship between emergency department wait times and inpatient satisfaction
Davenport, Polly J.
;
O'Connor, Stephen J.
;
Szychowski, …
- In:
Health marketing quarterly
34
(
2017
)
2
,
pp. 97-112
Persistent link: https://www.econbiz.de/10011706883
Saved in:
4
Developing a framework of service convenience in health care : an exploratory study for a primary care provider
Tuzovic, Sven
;
Kuppelwieser, Volker
- In:
Health marketing quarterly
33
(
2016
)
2
,
pp. 127-148
Persistent link: https://www.econbiz.de/10011517947
Saved in:
5
Understanding the factors that influence patient satisfaction with ambulance services
Bogomolova, Svetlana
;
Tan, P. J.
;
Dunn, S. P.
; …
- In:
Health marketing quarterly
33
(
2016
)
2
,
pp. 163-180
Persistent link: https://www.econbiz.de/10011517975
Saved in:
6
Patient satisfaction and organizational impact : a hierarchical linear modeling approach
Otani, Koichiro
;
Kim, B. Joon
;
Waterman, Brian
; …
- In:
Health marketing quarterly
29
(
2012
)
3
,
pp. 256-269
Persistent link: https://www.econbiz.de/10009657662
Saved in:
7
Service
quality
and performance in the public health-care sector
Chahal, Hardeep
;
Kumari, Neetu
- In:
Health marketing quarterly
29
(
2012
)
3
,
pp. 181-205
Persistent link: https://www.econbiz.de/10009657687
Saved in:
8
A descriptive analysis of nursing satisfaction : first-time versus non-first-time medical-surgical patients
Oetker-Black, Sharon
;
Petrochuk, Michael
- In:
Health marketing quarterly
29
(
2012
)
4
,
pp. 303-310
Persistent link: https://www.econbiz.de/10009714050
Saved in:
9
Patient satisfaction scores and their relationship to
hospital
website
quality
measures
Ford, Eric W.
;
Huerta, Timothy R.
;
Diana, Mark L.
; …
- In:
Health marketing quarterly
30
(
2013
)
4
,
pp. 334-348
Persistent link: https://www.econbiz.de/10010244736
Saved in:
10
Determinants of patient satisfaction with public
hospital
services
Ladhari, Riadh
;
Rigaux-Bricmont, Benny
- In:
Health marketing quarterly
30
(
2013
)
4
,
pp. 299-318
Persistent link: https://www.econbiz.de/10010244751
Saved in:
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