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~isPartOf:"IZA Discussion Paper"
~isPartOf:"The service industries journal"
~subject:"Gesundheitswesen"
~subject:"Kundenzufriedenheit"
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Gesundheitswesen
Kundenzufriedenheit
Hospital
71
Krankenhaus
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Dienstleistung
65
Services
64
Dienstleistungssektor
42
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IZA Discussion Paper
The service industries journal
Journal of health organization and management
80
Health care management review : HCM review
75
European journal of operational research : EJOR
48
International journal of hospitality management
46
SpringerLink / Bücher
37
Health care management science
29
NBER working paper series
25
Health marketing quarterly
22
Journal of business research : JBR
22
Management science : journal of the Institute for Operations Research and the Management Sciences
21
Technological forecasting & social change : an international journal
21
International journal of production research
20
Journal of health economics
20
Manufacturing & service operations management : M & SOM
20
NBER Working Paper
20
Production and operations management : an international journal of the Production and Operations Management Society
20
Quality management journal : QMJ
20
Working paper / National Bureau of Economic Research, Inc.
20
Health economics
19
The journal of services marketing
19
The TQM journal : the international review of organizational improvement
18
International journal of productivity and quality management : IJPQM
17
Production and operations management : the flagship research journal of the Production and Operations Management Society
17
Socio-economic planning sciences : the international journal of public sector decision-making
17
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
17
Omega : the international journal of management science
16
The European journal of health economics : HEPAC ; health economics in prevention and care
16
Health economics review
15
Journal of service management
15
Journal of service research : JSR
15
International journal of contemporary hospitality management
14
International journal of services and operations management
14
International journal of services and operations management : IJSOM
14
Journal of hospitality marketing & management
14
International journal of pharmaceutical and healthcare marketing : IJPHM
13
International journal of quality & reliability management
13
Total quality management & business excellence
13
Tourism management : research, policies, practice
13
International journal of production economics
12
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ECONIS (ZBW)
27
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1
A new service development integrated model
Lee, Yu-cheng
;
Chen, Jih-kuang
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1669-1686
Persistent link: https://www.econbiz.de/10003928655
Saved in:
2
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
3
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
4
Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong
;
Zhang, Zili
;
Law, Rob
- In:
The service industries journal
34
(
2014
)
6
,
pp. 550-566
Persistent link: https://www.econbiz.de/10010379334
Saved in:
5
Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari
- In:
The service industries journal
36
(
2016
)
1/2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011564479
Saved in:
6
Employee involvement in ideation and healthcare service innovation quality
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 67-86
Persistent link: https://www.econbiz.de/10011848028
Saved in:
7
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
8
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
9
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
10
Stochastic service life cycle analysis using customer reviews
Kim, Juram
;
Lee, Changyong
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 296-316
Persistent link: https://www.econbiz.de/10011741105
Saved in:
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