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The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent; Alrawadieh, Zaid; Tulucu, Fadime; … - In: International journal of hospitality management 110 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014310662
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Reported time allocation and emotional exhaustion during COVID-19 pandemic lockdown in Slovenia
Bartolj, Tjasa; Murovec, Nika; Polanec, Saso - In: The economic and labour relations review : ELRR 33 (2022) 1, pp. 117-137
Persistent link: https://www.econbiz.de/10013171221
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Dealing with customer incivility : the effects of managerial support on employee psychological well-being and quality-of-life
Baker, Melissa A.; Kim, Kawon Kathy - In: International journal of hospitality management 87 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012241795
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Identifying the complex relationships among emotional labor and its correlates
Gursoy, Dogan; Boylu, Yasin; Avci, Umut - In: International journal of hospitality management 30 (2011) 4, pp. 783-794
Persistent link: https://www.econbiz.de/10009242177
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Emotional labor in the hospitality industry : the influence of contextual factors
Shani, Amir; Uriely, Natan; Reichel, Arie; Ginsburg, Limor - In: International journal of hospitality management 37 (2014), pp. 150-158
Persistent link: https://www.econbiz.de/10010354188
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Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
Prentice, Catherine; Chen, Po-ju; King, Brian - In: International journal of hospitality management 35 (2013), pp. 225-236
Persistent link: https://www.econbiz.de/10010225793
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Negative affectivity and tipping : the moderating role of emotional labor strategies and leader-member exchange
Medler-Liraz, Hana - In: International journal of hospitality management 36 (2014), pp. 63-72
Persistent link: https://www.econbiz.de/10010239337
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Antecedents and consequences of employees' job stress in a foodservice industry : focused on emotional labor and turnover intent
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of hospitality management 38 (2014), pp. 84-88
Persistent link: https://www.econbiz.de/10010364571
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Moderating role of hotel employees' gender and job position on the relationship between emotional intelligence and emotional labor
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of hospitality management 43 (2014), pp. 47-52
Persistent link: https://www.econbiz.de/10010427934
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An emotional labor perspective on the relationship between customer orientation and job satisfaction
Lee, JungHoon; Ok, Chihyung; Hwang, Jinsoo - In: International journal of hospitality management 54 (2016), pp. 139-150
Persistent link: https://www.econbiz.de/10011474071