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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Kundenservice"
~subject:"Kundenzufriedenheit"
~subject:"Retail trade"
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Kundenservice
Kundenzufriedenheit
Retail trade
Beziehungsmarketing
120
Relationship marketing
120
Consumer behaviour
68
Konsumentenverhalten
68
Customer satisfaction
53
Dienstleistungsqualität
46
Service quality
46
Hotel industry
41
Hotellerie
41
Brand management
21
Markenführung
21
Gastronomie
19
Restaurant industry
19
Brand image
15
Markenimage
15
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Hospitality industry
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Customer loyalty
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Markenartikel
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Beschwerdemanagement
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Complaint management
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Viral marketing
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Arbeitsverhalten
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Han, Heesup
3
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International journal of contemporary hospitality management
Journal of retailing and consumer services
377
Journal of business research : JBR
188
International journal of hospitality management
146
The journal of services marketing
130
The service industries journal
76
Journal of hospitality marketing & management
64
Journal of retailing
62
Journal of travel and tourism marketing
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
Tourism management : research, policies, practice
54
Cogent business & management
52
The international review of retail, distribution and consumer research
52
Journal of service research : JSR
50
Services marketing quarterly
50
Journal of strategic marketing
48
Service business
46
Asia Pacific journal of marketing and logistics
44
Journal of the Academy of Marketing Science
44
Industrial marketing management : the international journal for industrial and high-tech firms
41
International journal of retail & distribution management
41
Journal of service management
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
37
Psychology & marketing
37
The journal of business & industrial marketing
37
The TQM journal : the international review of organizational improvement
36
International journal of electronic customer relationship management : IJECRM
35
International journal of retail and distribution management
35
Journal of marketing
34
The international journal of bank marketing : IJBM
34
International journal of electronic marketing and retailing : IJEMR
33
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
33
SpringerLink / Bücher
33
Journal of service research
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
32
Marketing intelligence & planning
30
European journal of marketing : EJM
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
Total quality management & business excellence
25
International journal of quality and service sciences
24
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ECONIS (ZBW)
56
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1
Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study
Mohsin, Asad
;
Lockyer, Tim
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 160-173
Persistent link: https://www.econbiz.de/10003976102
Saved in:
2
What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons
Kincaid, Clark
;
Baloglu, Seyhmus
;
Mao, Zhenxing
; …
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 209-220
Persistent link: https://www.econbiz.de/10003976109
Saved in:
3
Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha
;
Ramanthan, Ramakrishnan
- In:
International journal of contemporary hospitality management
23
(
2011
)
1
,
pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
Saved in:
4
Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
Saved in:
5
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
6
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
7
Transitioning loyalty programs : a commentary on "the relationship between customer loyalty and customer satisfaction"
Bowen, John T.
;
Chen McCain, Shiang-Lih
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 415-430
Persistent link: https://www.econbiz.de/10011308462
Saved in:
8
Customer loyalty : a review and future directions with a special focus on the hospitality industry
Kandampully, Jay
;
Zhang, Tingting Christina
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 379-414
Persistent link: https://www.econbiz.de/10011308466
Saved in:
9
Service quality perceptions and customer loyalty in casinos
Prentice, Catherine
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10009722507
Saved in:
10
How reputation creates loyalty in the restaurant sector
Chang, Kuo-chien
- In:
International journal of contemporary hospitality management
25
(
2013
)
4
,
pp. 536-557
Persistent link: https://www.econbiz.de/10009761383
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