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~isPartOf:"International journal of contemporary hospitality management"
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Service quality
162
Dienstleistungsqualität
161
Customer satisfaction
140
Kundenzufriedenheit
140
Consumer behaviour
103
Konsumentenverhalten
103
Hotel industry
86
Hotellerie
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Beziehungsmarketing
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Relationship marketing
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Hospitality industry
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Krankenhaus
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Emotion
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Job satisfaction
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Qualitätsmanagement
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Work behaviour
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Complaint management
17
Viral marketing
17
Virales Marketing
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Brand management
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Holiday behaviour
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Markenführung
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Urlaubsverhalten
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China
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Hospitality
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Han, Heesup
6
Jang, Soocheong
5
Cobanoglu, Cihan
4
Jeong, Miyoung
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Mao, Zhenxing
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Karatepe, Osman M.
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Oh, Haemoon
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Parsa, H. G.
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Qu, Hailin
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Wu, Jie
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Alnawas, Ibrahim
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Bai, Billy
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Bilgihan, Anil
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Bujisic, Milos
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Cai, Ruiying
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Dedeoğlu, Bekir Bora
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International journal of contemporary hospitality management
International journal of production research
956
Industrial marketing management : the international journal for industrial and high-tech firms
933
International journal of production economics
891
Journal of business research : JBR
788
Zi you zhong guo zhi gong ye
758
European journal of operational research : EJOR
757
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
727
International journal of hospitality management
623
NBER working paper series
606
Working paper / National Bureau of Economic Research, Inc.
602
Journal of retailing and consumer services
597
SpringerLink / Bücher
593
International journal of productivity and quality management : IJPQM
539
NBER Working Paper
530
The TQM journal : the international review of organizational improvement
508
International journal of quality & reliability management
475
The service industries journal
470
Transportation research / E : an international journal
410
The journal of business & industrial marketing
373
Tourism management : research, policies, practice
338
International Journal of Quality & Reliability Management
328
Total quality management & business excellence
322
International Journal of Physical Distribution & Logistics Management
303
The journal of services marketing
292
Discussion paper series / IZA
291
Journal of Services Marketing
290
International journal of logistics systems and management
283
International journal of logistics : research and applications
263
Applied economics
255
Journal of travel and tourism marketing
237
Quality management journal : QMJ
228
Journal of air transport management
226
Europäische Hochschulschriften / 5
221
International journal of services and operations management
218
Cogent business & management
210
Journal of hospitality marketing & management
209
Management science : journal of the Institute for Operations Research and the Management Sciences
207
Gabler Edition Wissenschaft
200
Technological forecasting & social change : an international journal
198
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ECONIS (ZBW)
236
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1
Measuring service quality in mid-scale hotels
Rauch, Dennis A.
;
Collins, Michael Dwain
;
Nale, Robert D.
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 87-106
Persistent link: https://www.econbiz.de/10010516506
Saved in:
2
Exploring multidimensional quality attributes of incentive travels
Lee, Jin-soo
;
Chiang, Chia-Hao
- In:
International journal of contemporary hospitality management
29
(
2017
)
8
,
pp. 2198-2214
Persistent link: https://www.econbiz.de/10011783645
Saved in:
3
Classifying travellers' requirements from online reviews : an improved Kano model
Zhao, Meng
;
Liu, Mengjiao
;
Xu, Chang
;
Zhang, Chenxi
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 91-112
Persistent link: https://www.econbiz.de/10014483116
Saved in:
4
Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha
;
Ramanthan, Ramakrishnan
- In:
International journal of contemporary hospitality management
23
(
2011
)
1
,
pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
Saved in:
5
How do international tourists perceive hotel quality? : an exploratory study of service qualtiy in Antalya tourism region
Dortyol, Ibrahim Taylan
;
Varinli, Inci
;
Kitapci, Olgun
- In:
International journal of contemporary hospitality management
26
(
2014
)
3
,
pp. 470-495
Persistent link: https://www.econbiz.de/10010358419
Saved in:
6
The effects of restaurant quality attributes on consumer behavioral intentions
Bujisic, Milos
;
Hutchinson, Joe
;
Parsa, H. G.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1270-1291
Persistent link: https://www.econbiz.de/10010467913
Saved in:
7
The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang
;
Lee, Hye-rin
;
Kim, Woon Gon
- In:
International journal of contemporary hospitality management
24
(
2012
)
2
,
pp. 200-223
Persistent link: https://www.econbiz.de/10009544226
Saved in:
8
Integrating service quality as a second-order factor in a customer satisfaction and loyalty model
Nunkoo, Robin
;
Teeroovengadum, Viraiyan
;
Thomas, Peta
; …
- In:
International journal of contemporary hospitality management
29
(
2017
)
12
,
pp. 2978-3005
Persistent link: https://www.econbiz.de/10011804902
Saved in:
9
Cue congruence effects of attribute performance and hosts' service quality attributes on room sales on peer-to-peer accommodation platforms
Chen, Dongzhi
;
Bi, Jian-Wu
- In:
International journal of contemporary hospitality management
34
(
2022
)
10
,
pp. 3634-3654
Persistent link: https://www.econbiz.de/10013412934
Saved in:
10
How does quality of mobile food delivery services influence customer loyalty? : Gronroos’s service quality perspective
Diep Ngoc Su
;
Duy Quy Nguyen-Phuoc
;
Tien Hanh Duong
;
My …
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4178-4205
Persistent link: https://www.econbiz.de/10013413352
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