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Measuring service quality in mid-scale hotels

Rauch, Dennis A.; Collins, Michael Dwain; Nale, Robert D.; … - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 87-106

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Exploring multidimensional quality attributes of incentive travels

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Classifying travellers' requirements from online reviews : an improved Kano model

Zhao, Meng; Liu, Mengjiao; Xu, Chang; Zhang, Chenxi - In: International journal of contemporary hospitality management 36 (2024) 1, pp. 91-112

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Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels

Ramanathan, Usha; Ramanthan, Ramakrishnan - In: International journal of contemporary hospitality management 23 (2011) 1, pp. 7-25

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How do international tourists perceive hotel quality? : an exploratory study of service qualtiy in Antalya tourism region

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The effects of restaurant quality attributes on consumer behavioral intentions

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The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions

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Integrating service quality as a second-order factor in a customer satisfaction and loyalty model

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Cue congruence effects of attribute performance and hosts' service quality attributes on room sales on peer-to-peer accommodation platforms

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How does quality of mobile food delivery services influence customer loyalty? : Gronroos’s service quality perspective

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