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Back to the future : progress and trends in hotel loyalty marketing

Tanford, Sarah; Shoemaker, Stowe; Dinca, Alexandra - In: International journal of contemporary hospitality management 28 (2016) 9, pp. 1937-1967

Persistent link: https://www.econbiz.de/10011624195

Building brand relationship quality among hotel loyalty program members

Lo, Ada S.; Im, Holly Hyunjung; Chen, Yong; Qu, Hailin - In: International journal of contemporary hospitality management 29 (2017) 1, pp. 458-488

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Where is the love? : investigating multiple membership and hotel customer loyalty

Xiong, Lina; King, Ceridwyn; Hu, Clark - In: International journal of contemporary hospitality management 26 (2014) 4, pp. 572-592

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Hotel loyalty programs : how valuable is valuable enough? : Lijia (Karen) Xie and Chih-Chien Chen

Xie, Lijia Karen; Chen, Chih-chien - In: International journal of contemporary hospitality management 26 (2014) 1, pp. 107-129

Persistent link: https://www.econbiz.de/10010249707

The theory-practice research gains from big data : evidence from hospitality loyalty programs

Rita, Paulo; Tiago, Maria Teresa Borges; Caetano, Joana - In: International journal of contemporary hospitality management 35 (2023) 12, pp. 4486-4501

Persistent link: https://www.econbiz.de/10014430130

The perceived effectiveness of social couponing campaigns for hotels in Italy

Cassia, Fabio; Magno, Francesca; Ugolini, Marta - In: International journal of contemporary hospitality management 27 (2015) 7, pp. 1598-1617

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Perceived price and trustworthiness of online reviews : different levels of promotion and customer type

Pan, Huifeng; Liu, Zhiqiang; Ha, Hong Youl - In: International journal of contemporary hospitality management 34 (2022) 10, pp. 3834-3854

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An exploratory study of marketing, physical and people related performance criteria in hotels

Ramanathan, Ramakrishnan - In: International journal of contemporary hospitality management 24 (2012) 1, pp. 44-61

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The effects of luxury restaurant environments on diners' emotions and loyalty : incorporating diner expectations into an extended Mehrabian-Russell model

Chen, Annie Huiling; Peng, Norman; Hung, Kuang-peng - In: International journal of contemporary hospitality management 27 (2015) 2, pp. 236-260

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Transitioning loyalty programs : a commentary on "the relationship between customer loyalty and customer satisfaction"

Bowen, John T.; Chen McCain, Shiang-Lih - In: International journal of contemporary hospitality management 27 (2015) 3, pp. 415-430

Persistent link: https://www.econbiz.de/10011308462

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