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Is coolness important to luxury hotel brand management? : the linking and moderating mechanisms between coolness and customer brand engagement
Nguyen Huu Khoi; Le, Angelina Nhat Hanh - In: International journal of contemporary hospitality management 34 (2022) 7, pp. 2425-2449
Persistent link: https://www.econbiz.de/10013412638
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Redefining luxury service with technology implementation : the impact of technology on guest satisfaction and loyalty in a luxury hotel
Shin, Hyejo Hailey; Jeong, Miyoung - In: International journal of contemporary hospitality management 34 (2022) 4, pp. 1491-1514
Persistent link: https://www.econbiz.de/10013164618
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"LuXurY" hotel loyalty : a comparison of Chinese Gen X and Y tourists to Macau
Yang, Fiona X.; Lau, Meng-Chan - In: International journal of contemporary hospitality management 27 (2015) 7, pp. 1685-1706
Persistent link: https://www.econbiz.de/10011477048
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How do international tourists perceive hotel quality? : an exploratory study of service qualtiy in Antalya tourism region
Dortyol, Ibrahim Taylan; Varinli, Inci; Kitapci, Olgun - In: International journal of contemporary hospitality management 26 (2014) 3, pp. 470-495
Persistent link: https://www.econbiz.de/10010358419
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Measuring food and beverage service quality in spa hotels : a case study in Balıkesir, Turkey
Giritlioglu, Ibrahim; Jones, Eleri; Avcikurt, Cevdet - In: International journal of contemporary hospitality management 26 (2014) 2, pp. 183-204
Persistent link: https://www.econbiz.de/10010249697
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Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study
Mohsin, Asad; Lockyer, Tim - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 160-173
Persistent link: https://www.econbiz.de/10003976102
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Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha; Ramanthan, Ramakrishnan - In: International journal of contemporary hospitality management 23 (2011) 1, pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
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What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar; Fandos-Herrera, Carmina; Flavián … - In: International journal of contemporary hospitality management 27 (2015) 2, pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
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Transitioning loyalty programs : a commentary on "the relationship between customer loyalty and customer satisfaction"
Bowen, John T.; Chen McCain, Shiang-Lih - In: International journal of contemporary hospitality management 27 (2015) 3, pp. 415-430
Persistent link: https://www.econbiz.de/10011308462
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Does the importance of hotel attributes differ for senior tourists? : a comparison of three markets
Caber, Meltem; Albayrak, Tahir - In: International journal of contemporary hospitality management 26 (2014) 4, pp. 610-628
Persistent link: https://www.econbiz.de/10010387385