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Insights into emotional contagion and its effects at the hotel front desk

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Persistent link: https://www.econbiz.de/10011567315

Transitioning loyalty programs : a commentary on "the relationship between customer loyalty and customer satisfaction"

Bowen, John T.; Chen McCain, Shiang-Lih - In: International journal of contemporary hospitality management 27 (2015) 3, pp. 415-430

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Satisfaction, value and intention to return in hotels

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What may lead you to recommend and revisit a hotel after a service failure instead of complaining?

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Integrating service quality as a second-order factor in a customer satisfaction and loyalty model

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How does quality of mobile food delivery services influence customer loyalty? : Gronroos’s service quality perspective

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Service quality and brand loyalty : the mediation effect of brand passion, brand affection and self-brand connection

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Investigating the wellness tourism factors in hot spring hotel customer service

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Does the importance of hotel attributes differ for senior tourists? : a comparison of three markets

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Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development

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