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~isPartOf:"International journal of contemporary hospitality management"
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Customer satisfaction
140
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140
Dienstleistungsqualität
90
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90
Consumer behaviour
78
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International journal of contemporary hospitality management
MPRA Paper
1,284
ECB Working Paper
811
Economics Papers from University Paris Dauphine
705
IMF Working Paper
562
Working Paper
431
Journal of retailing and consumer services
423
NBER Working Papers
379
CEPR Discussion Papers
357
International journal of hospitality management
356
CESifo Working Paper
350
Working paper series / European Central Bank
321
Journal of business research : JBR
311
Journal of Banking & Finance
271
BANCARIA
270
Discussion paper
244
Ovidius University Annals, Economic Sciences Series
242
CESifo working papers
240
Bundesbank Discussion Paper
227
FEDS Working Paper
218
Staff Report
206
Annals of Faculty of Economics
202
CESifo Working Paper Series
201
ERIM Report Series Research in Management
191
Staff reports / Federal Reserve Bank of New York
191
The journal of services marketing
191
BIS Working Paper
181
Bank of England Working Paper
175
The service industries journal
174
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
168
Journal of travel and tourism marketing
166
Cogent business & management
165
Deutsche Bundesbank Discussion Paper
161
FRB of New York Staff Report
161
BOFIT Discussion Papers
156
Journal of hospitality marketing & management
154
Discussion Paper / Tilburg University, Center for Economic Research
146
SpringerLink / Bücher
146
Bank of Italy Occasional Paper
145
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ECONIS (ZBW)
141
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1
Back to the future : progress and trends in hotel loyalty marketing
Tanford, Sarah
;
Shoemaker, Stowe
;
Dinca, Alexandra
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1937-1967
Persistent link: https://www.econbiz.de/10011624195
Saved in:
2
Do perceived CSR initiatives enhance customer preference and loyalty in casinos?
Liu, Matthew Tingchi
;
Wong, IpKin Anthony
;
Chu, Rongwei
; …
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1024-1045
Persistent link: https://www.econbiz.de/10010426100
Saved in:
3
Transitioning loyalty programs : a commentary on "the relationship between customer loyalty and customer satisfaction"
Bowen, John T.
;
Chen McCain, Shiang-Lih
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 415-430
Persistent link: https://www.econbiz.de/10011308462
Saved in:
4
Fostering customer loyalty across countries in hospitality and tourism : a meta-analysis of cultural values as moderators
Qi, Xiaoxiao
;
Shi, Da
;
Huang, Zixuan
;
Chang, Wen
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1602-1619
Persistent link: https://www.econbiz.de/10014280870
Saved in:
5
Social CRM : linking the dots of customer service and customer loyalty during COVID-19 in the hotel industry
Afaq, Anam
;
Gaur, Loveleen
;
Singh, Gurmeet
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 992-1009
Persistent link: https://www.econbiz.de/10013546105
Saved in:
6
Customer satisfaction and its measurement in hospitality enterprises : a revisit and update
Pizam, Abraham
;
Shapoval, Valeriya
;
Ellis, Taylor
- In:
International journal of contemporary hospitality management
28
(
2016
)
1
,
pp. 2-35
Persistent link: https://www.econbiz.de/10011435642
Saved in:
7
Experience value as a function of hedonic and utilitarian dominant services
Prebensen, Nina K.
;
Rosengren, Sara
- In:
International journal of contemporary hospitality management
28
(
2016
)
1
,
pp. 113-135
Persistent link: https://www.econbiz.de/10011435705
Saved in:
8
Sense of calling and career satisfaction of hotel frontline employees : mediation through knowledge sharing with organizational members
Lee, Kyoung-Joo
- In:
International journal of contemporary hospitality management
28
(
2016
)
2
,
pp. 346-365
Persistent link: https://www.econbiz.de/10011459840
Saved in:
9
Understanding the normative expectations of customers toward Buddhism-themed hotels : a revisit of service quality
Hung, Kam
;
Wang, Sha
;
Tang, Chaohua
- In:
International journal of contemporary hospitality management
27
(
2015
)
7
,
pp. 1409-1441
Persistent link: https://www.econbiz.de/10011473834
Saved in:
10
The role of work-to-leisure conflict in promoting frontline employees' leisure satisfaction : examining the job demand-control-support model
Lin, Jo-Hui
;
Wong, Jehn-Yih
;
Ho, Ching Hua
- In:
International journal of contemporary hospitality management
27
(
2015
)
7
,
pp. 1539-1555
Persistent link: https://www.econbiz.de/10011476094
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