Similar Search Results

Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry

Huang, Zhuowei; Zhao, Chen; Miao, Li; Fu, Xiaoxiao - In: International journal of contemporary hospitality management 26 (2014) 4, pp. 544-571

Persistent link: https://www.econbiz.de/10010387391

Can customer participation promote hospitality frontline employees' extra-role service behavior?

Xu, Angela J.; Zhu, Ting Ting; Loi, Raymond; Chow, … - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 218-234

Persistent link: https://www.econbiz.de/10013546042

The effects of emotional labor on frontline employee creativity

Geng, Zizhen; Liu, Chao; Liu, Xinmei; Feng, Jie - In: International journal of contemporary hospitality management 26 (2014) 7, pp. 1046-1064

Persistent link: https://www.econbiz.de/10010426096

Test of a mediation model of psychological capital among hotel salespeople

Bouzari, Mona; Karatepe, Osman M. - In: International journal of contemporary hospitality management 29 (2017) 8, pp. 2178-2197

Persistent link: https://www.econbiz.de/10011783613

Fly me to the moon : from corporate branding orientation to retailer preference and business performance

Foroudi, Pantea; Foroudi, Mohammad Mahdi; Palazzo, Maria; … - In: International journal of contemporary hospitality management 34 (2022) 1, pp. 78-112

Persistent link: https://www.econbiz.de/10012798182

COVID-19 impact on hospitality retail employees’ turnover intentions

McCartney, Glenn; In, Charlene Lai Chi; Pinto, José … - In: International journal of contemporary hospitality management 34 (2022) 6, pp. 2092-2112

Persistent link: https://www.econbiz.de/10013412533

Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study

Mohsin, Asad; Lockyer, Tim - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 160-173

Persistent link: https://www.econbiz.de/10003976102

A conceptual framework of hotel experience and customer-based brand equity : some research questions and implications

Xu, Jing Bill; Chan, Andrew - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 174-193

Persistent link: https://www.econbiz.de/10003976104

What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons

Kincaid, Clark; Baloglu, Seyhmus; Mao, Zhenxing; … - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 209-220

Persistent link: https://www.econbiz.de/10003976109

Performance assessment using value-chain analysis in Mozambique

Sharma, Amit; Christie, Iain T. - In: International journal of contemporary hospitality management 22 (2010) 2/3, pp. 282-299

Persistent link: https://www.econbiz.de/10003976225

1
2
3
4
5
6
7
8
9
10
Next
Last