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Multiple reference effects on restaurant evaluations : a cross-cultural study

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Consequences of cruise line involvement : a comparison of first-time and repeat passengers

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Integrating service quality as a second-order factor in a customer satisfaction and loyalty model

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How does quality of mobile food delivery services influence customer loyalty? : Gronroos’s service quality perspective

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Does the importance of hotel attributes differ for senior tourists? : a comparison of three markets

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Investigating the wellness tourism factors in hot spring hotel customer service

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Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors

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Hospitality-based critical incidents : a cross-cultural comparison

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