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~isPartOf:"International journal of contemporary hospitality management"
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Consumer behaviour
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Service quality
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Customer satisfaction
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Hotel industry
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International journal of contemporary hospitality management
Journal of business research : JBR
2,438
Journal of retailing and consumer services
2,146
International journal of hospitality management
1,081
International journal of consumer studies
782
Psychology & marketing
719
NBER working paper series
717
SpringerLink / Bücher
636
Working paper / National Bureau of Economic Research, Inc.
636
Journal of consumer research : JCR ; an interdisciplinary bimonthly
593
European Journal of Marketing
583
NBER Working Paper
560
The service industries journal
547
Industrial marketing management : the international journal for industrial and high-tech firms
528
Tourism management : research, policies, practice
493
Journal of Services Marketing
470
Journal of Consumer Marketing
468
Asia Pacific journal of marketing and logistics
463
The journal of services marketing
445
Journal of travel and tourism marketing
444
Management science : journal of the Institute for Operations Research and the Management Sciences
425
Journal of the Academy of Marketing Science
415
European journal of marketing : EJM
414
The journal of product & brand management
410
Journal of marketing research : JMR
401
Journal of marketing management : MM
395
Journal of marketing
392
Journal of retailing
392
The journal of brand management : an international journal
386
Cogent business & management
383
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
351
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
350
Journal of hospitality marketing & management
350
Marketing intelligence & planning
346
International Journal of Bank Marketing
337
International Journal of Retail & Distribution Management
337
Journal of international consumer marketing
336
Marketing letters : a journal of research in marketing
336
Journal of strategic marketing
327
International journal of retail & distribution management
322
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ECONIS (ZBW)
399
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1
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
2
Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
Saved in:
3
Multiple reference effects on restaurant evaluations : a cross-cultural study
Kim, Soyeon
;
Chung, Jae-eun
;
Suh, Yong Gu
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1441-1466
Persistent link: https://www.econbiz.de/10011596227
Saved in:
4
Consequences of cruise line involvement : a comparison of first-time and repeat passengers
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Han, Heesup
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1658-1683
Persistent link: https://www.econbiz.de/10011732274
Saved in:
5
Integrating service quality as a second-order factor in a customer satisfaction and loyalty model
Nunkoo, Robin
;
Teeroovengadum, Viraiyan
;
Thomas, Peta
; …
- In:
International journal of contemporary hospitality management
29
(
2017
)
12
,
pp. 2978-3005
Persistent link: https://www.econbiz.de/10011804902
Saved in:
6
How does quality of mobile food delivery services influence customer loyalty? : Gronroos’s service quality perspective
Diep Ngoc Su
;
Duy Quy Nguyen-Phuoc
;
Tien Hanh Duong
;
My …
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4178-4205
Persistent link: https://www.econbiz.de/10013413352
Saved in:
7
Systematic review of the elements and service standards of delightful service
Wang, Jen Chun
;
Wang, Yi-Chieh
;
Tai, Yang-Fei
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1310-1337
Persistent link: https://www.econbiz.de/10011596010
Saved in:
8
Does the importance of hotel attributes differ for senior tourists? : a comparison of three markets
Caber, Meltem
;
Albayrak, Tahir
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 610-628
Persistent link: https://www.econbiz.de/10010387385
Saved in:
9
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
10
Investigating the wellness tourism factors in hot spring hotel customer service
Chen, Kaung-hwa
;
Chang, Feng-hsiang
;
Wu, Chihkang
- In:
International journal of contemporary hospitality management
25
(
2013
)
7
,
pp. 1092-1114
Persistent link: https://www.econbiz.de/10010194874
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