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~isPartOf:"International journal of contemporary hospitality management"
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Service quality
162
Dienstleistungsqualität
161
Customer satisfaction
141
Kundenzufriedenheit
141
Consumer behaviour
102
Konsumentenverhalten
102
Hotel industry
79
Hotellerie
79
Beziehungsmarketing
67
Relationship marketing
67
Gastronomie
42
Restaurant industry
42
Gastgewerbe
35
Hospitality industry
35
Hospital
24
Krankenhaus
24
Arbeitszufriedenheit
21
Emotion
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Job satisfaction
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Innovation management
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Innovationsmanagement
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Customer service
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Kundenservice
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Quality management
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Qualitätsmanagement
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Tourism industry
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Tourismuswirtschaft
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Innovation
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Arbeitsverhalten
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Beschwerdemanagement
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Complaint management
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Hospitality
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Viral marketing
17
Virales Marketing
17
Work behaviour
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China
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Holiday behaviour
16
Tourism
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Tourism employees
16
Tourismusberufe
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235
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Han, Heesup
6
Jang, Soocheong
5
Luu Trong Tuan
5
Cobanoglu, Cihan
4
Jeong, Miyoung
4
Mao, Zhenxing
4
Wong, IpKin Anthony
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Fong, Lawrence Hoc Nang
3
Guchait, Priyanko
3
Karatepe, Osman M.
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Kim, Woo Gon
3
Lee, Jin-soo
3
Oh, Haemoon
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Parsa, H. G.
3
Qu, Hailin
3
Sparks, Beverley
3
Alnawas, Ibrahim
2
Bai, Billy
2
Baker, Melissa A.
2
Bilgihan, Anil
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Bonn, Mark Andrew
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Bujisic, Milos
2
Cai, Ruiying
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Cheng, Ching-Chan
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Cho, Meehee
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Dedeoğlu, Bekir Bora
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Gursoy, Dogan
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Han, Su-Jin
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Hua, Nan
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Hung, Kam
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Hyun, Sunghyup Sean
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Jani, Dev
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Jin, Naehyun Paul
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Kim, Jong Min
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Kim, Soyeon
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Kim, Taegoo
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Ladhari, Riadh
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International journal of contemporary hospitality management
Journal of business research : JBR
973
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
704
Technological forecasting & social change : an international journal
692
International journal of hospitality management
641
International journal of innovation management
574
Journal of retailing and consumer services
561
SpringerLink / Bücher
549
International journal of productivity and quality management : IJPQM
543
The TQM journal : the international review of organizational improvement
502
International journal of technology management : IJTM
501
International journal of quality & reliability management
473
International journal of production research
452
The service industries journal
452
Research policy : policy, management and economic studies of science, technology and innovation
444
Technovation : the international journal of technological innovation, entrepreneurship and technology management
431
Technology analysis & strategic management
430
Journal of open innovation : technology, market, and complexity
427
Industrial marketing management : the international journal for industrial and high-tech firms
395
International journal of production economics
345
Total quality management & business excellence
332
IEEE transactions on engineering management : EM
318
The journal of services marketing
283
Journal of Services Marketing
280
Tourism management : research, policies, practice
264
NBER working paper series
253
International journal of innovation and technology management
243
Cogent business & management
240
Working paper / National Bureau of Economic Research, Inc.
238
Quality management journal : QMJ
227
NBER Working Paper
221
The journal of product innovation management : an international publication of the Product Development & Management Association
211
Journal of hospitality marketing & management
205
Journal of travel and tourism marketing
204
Innovation: organization & management : IOM
200
International journal of quality and service sciences
189
International journal of business innovation and research
188
International journal of six sigma and competitive advantage : IJSSCA
187
The journal of business & industrial marketing
186
Journal of engineering and technology management : JET-M
183
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ECONIS (ZBW)
235
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1
Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha
;
Ramanthan, Ramakrishnan
- In:
International journal of contemporary hospitality management
23
(
2011
)
1
,
pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
Saved in:
2
Measuring service quality in mid-scale hotels
Rauch, Dennis A.
;
Collins, Michael Dwain
;
Nale, Robert D.
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 87-106
Persistent link: https://www.econbiz.de/10010516506
Saved in:
3
How do international tourists perceive hotel quality? : an exploratory study of service qualtiy in Antalya tourism region
Dortyol, Ibrahim Taylan
;
Varinli, Inci
;
Kitapci, Olgun
- In:
International journal of contemporary hospitality management
26
(
2014
)
3
,
pp. 470-495
Persistent link: https://www.econbiz.de/10010358419
Saved in:
4
The effects of restaurant quality attributes on consumer behavioral intentions
Bujisic, Milos
;
Hutchinson, Joe
;
Parsa, H. G.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1270-1291
Persistent link: https://www.econbiz.de/10010467913
Saved in:
5
The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang
;
Lee, Hye-rin
;
Kim, Woon Gon
- In:
International journal of contemporary hospitality management
24
(
2012
)
2
,
pp. 200-223
Persistent link: https://www.econbiz.de/10009544226
Saved in:
6
Exploring multidimensional quality attributes of incentive travels
Lee, Jin-soo
;
Chiang, Chia-Hao
- In:
International journal of contemporary hospitality management
29
(
2017
)
8
,
pp. 2198-2214
Persistent link: https://www.econbiz.de/10011783645
Saved in:
7
Integrating service quality as a second-order factor in a customer satisfaction and loyalty model
Nunkoo, Robin
;
Teeroovengadum, Viraiyan
;
Thomas, Peta
; …
- In:
International journal of contemporary hospitality management
29
(
2017
)
12
,
pp. 2978-3005
Persistent link: https://www.econbiz.de/10011804902
Saved in:
8
Cue congruence effects of attribute performance and hosts' service quality attributes on room sales on peer-to-peer accommodation platforms
Chen, Dongzhi
;
Bi, Jian-Wu
- In:
International journal of contemporary hospitality management
34
(
2022
)
10
,
pp. 3634-3654
Persistent link: https://www.econbiz.de/10013412934
Saved in:
9
How does quality of mobile food delivery services influence customer loyalty? : Gronroos’s service quality perspective
Diep Ngoc Su
;
Duy Quy Nguyen-Phuoc
;
Tien Hanh Duong
;
My …
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4178-4205
Persistent link: https://www.econbiz.de/10013413352
Saved in:
10
Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews
Nie, Ru-xin
;
Chin, Kwai Sang
;
Tian, Zhang-peng
;
Wang, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 159-185
Persistent link: https://www.econbiz.de/10013546039
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