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Impact of operational innovations on customer loyalty in the healthcare sector
Hong, Kwan Soo; Lee, Donhee - In: Service business 12 (2018) 3, pp. 575-600
Persistent link: https://www.econbiz.de/10011915159
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Customer-perceived value and loyalty : how do key service quality dimensions matter in the context of B2C e-commerce?
Jiang, Ling; Jun, Minjoon; Yang, Zhilin - In: Service business 10 (2016) 2, pp. 301-317
Persistent link: https://www.econbiz.de/10011722302
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A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers
Piyathasanan, Bhuminan; Mathies, Christine; Wetzels, Martin - In: International journal of electronic commerce : IJEC 19 (2014/2015) 2, pp. 126-158
Persistent link: https://www.econbiz.de/10011433898
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A study on customer satisfaction towards the after sales services in the context of automobiles in chennai
William Robert. P; Rahul R - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 1115-1122
Persistent link: https://www.econbiz.de/10012545389
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Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish; Najam, Hammad; Nik Kamariah Nik Mat; … - In: Journal of Contemporary Issues in Business and Government 26 (2020) 1, pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
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The quality of physical-electronic hybrid services and its impact on customer loyalty
Shen, Pengyi; Ma, Zecong - In: Service business 16 (2022) 4, pp. 1065-1080
Persistent link: https://www.econbiz.de/10013459532
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Using customer contact centres as relationship marketing instruments
Aa, Zanna van der; Bloemer, Johanna M.; Henseler, Jörg - In: Service business 9 (2015) 2, pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
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Investing in customer loyalty : the moderating role of relational characteristics
Balaji, M. S. - In: Service business 9 (2015) 1, pp. 17-40
Persistent link: https://www.econbiz.de/10011296103
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The effect of service providers' facial hair on restaurant customers' perceptions
Kim, Sung-Bum; Lee, Seunghwan; Kim, Dae-Young - In: Service business 12 (2018) 2, pp. 277-303
Persistent link: https://www.econbiz.de/10011915053
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Interpretive structural modeling for E-electricity utility service
Satapathy, Suchismita; Patel, S. K.; Biswas, A.; … - In: Service business 6 (2012) 3, pp. 349-367
Persistent link: https://www.econbiz.de/10009613980