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Utilisation of CRM and its impact on sales performance : a study of sales professionals working in a virtual environment
Rodriguez, Michael; Yim, Frederick - In: International journal of electronic customer … 5 (2011) 3/4, pp. 203-219
Persistent link: https://www.econbiz.de/10009489262
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Customer attribution of service failure and its impact in social commerce environment
Kim, Yaeeun; Chang, Younghoon; Siew Fan Wong; Park, … - In: International journal of electronic customer … 8 (2014) 1/3, pp. 136-158
Persistent link: https://www.econbiz.de/10011471162
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Website quality : imperatives for effective industrial marketing through websites' usage intensity augmentation
Kanagaraj, D. Jayaprakash; Sudhahar, J. Clement - In: International journal of electronic customer … 9 (2015) 4, pp. 203-219
Persistent link: https://www.econbiz.de/10011606917
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Modelling CRM applications and its impact on relationship outcomes : a B2B relationship perspective
John, Waseem - In: International journal of electronic customer … 11 (2017/2018) 4, pp. 347-362
Persistent link: https://www.econbiz.de/10011989792
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How Web 2.0 supports customer relationship management in Amazon
Chua, Alton Y. K. - In: International journal of electronic customer … 5 (2011) 3/4, pp. 288-304
Persistent link: https://www.econbiz.de/10009489244
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Empowering customers in electronic health (e-health) through social customer relationship management
Mohammad Nabil Almunawar; Muhammad Anshari - In: International journal of electronic customer … 8 (2014) 1/3, pp. 87-100
Persistent link: https://www.econbiz.de/10011471147
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Understanding electronic social customer relationship management : foundations and current major themes
Constantinides, Efthymios; Yousif, Arsham; Vries, Sjoerd de - In: International journal of electronic customer … 8 (2014) 4, pp. 180-199
Persistent link: https://www.econbiz.de/10011471313
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Incorporating social customer relationship management in negotiation
Low, Patrick; Muhammad Anshari - In: International journal of electronic customer … 7 (2013) 3/4, pp. 239-252
Persistent link: https://www.econbiz.de/10010396367
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Social media monitoring : paradigm shift in CRM
Thute, Charudatta - In: International journal of electronic customer … 7 (2013) 3/4, pp. 231-238
Persistent link: https://www.econbiz.de/10010396369
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Web 2.0 in the CRM domain : defining social CRM
Faase, Robbert; Helms, Remko; Spruit, Marco René - In: International journal of electronic customer … 5 (2011) 1, pp. 1-22
Persistent link: https://www.econbiz.de/10009296373