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The Chinese way of response to hospitality service failure : the effects of face and guanxi
Li, Mimi; Qiu, Shangzhi; Liu, Zhaoping - In: International journal of hospitality management 57 (2016), pp. 18-29
Persistent link: https://www.econbiz.de/10011581201
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The effects of brand relationship quality on responses to service failure of hotel consumers
Xie, Danhong; Heung, Vincent C. S. - In: International journal of hospitality management 31 (2012) 3, pp. 735-744
Persistent link: https://www.econbiz.de/10009544314
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The influence of service brand orientation on hotel employees' attitude and behaviors in China
King, Ceridwyn; So, Kevin Kam Fung; Grace, Debra - In: International journal of hospitality management 34 (2013), pp. 172-180
Persistent link: https://www.econbiz.de/10009766712
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A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu; Prentice, Catherine - In: International journal of hospitality management 36 (2014), pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
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The impact of workplace ostracism in service organizations
Leung, Alicia S. M.; Wu, L. Z.; Chen, Yun Yun; Young, … - In: International journal of hospitality management 30 (2011) 4, pp. 836-844
Persistent link: https://www.econbiz.de/10009242134
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The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy; Law, Rob; Wen, Ivan - In: International journal of hospitality management 27 (2008) 3, pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
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To survive or to thrive? : China's luxury hotel restaurants entering O2O food delivery platforms amid the COVID-19 crisis
Yang, Fiona X.; Li, Xiangping; Lau, Virginia Meng-Chan; … - In: International journal of hospitality management 94 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012495046
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Service encounters and face loss : issues of failures, fairness, and context
Lee, Yun Lok; Sparks, Beverley; Butcher, Ken - In: International journal of hospitality management 34 (2013), pp. 384-393
Persistent link: https://www.econbiz.de/10009767477
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The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin; Sparks, Beverley; Hsu, Cathy H. C. - In: International journal of hospitality management 56 (2016), pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
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The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen; Tomka, Dragica; Bizjak, Boštjan; … - In: International journal of hospitality management 51 (2015), pp. 8-14
Persistent link: https://www.econbiz.de/10011413936